Comparison

Canny vs Formbricks

Canny and Formbricks both land on Depends.

Canny

Depends

Confidence: Medium

Buy it if you're a SaaS product team that wants polished feedback boards and will pay per tracked user.

Depends

Confidence: Medium

Buy if you want open-source, privacy-first surveys and can self-host or tolerate slow vendor support.

Canny versus Formbricks
Compare	Canny	Formbricks
Verdict	Depends	Depends
Best for	SaaS product teams collecting feature requests	Privacy-first, GDPR-sensitive teams
Who it's not for	Big user bases . tracked-user pricing gets expensive fast	Teams needing fast, responsive vendor support
Privacy	SOC 2 Type 2 per company blog; no known public vulnerabilities found in the sources reviewed.^⁹	No known public vulnerabilities found in the sources reviewed.
Support quality	No reliable evidence in sources	Negative reviews cite month-long response times
Public sentiment	Reviewers praise ease of use and feedback workflows, but a loud minority complains about rising tracked-user pricing.^¹	Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.¹⁵
Biggest gotcha	Tracked-user pricing: cost scales with your customer count, which balloons as you grow^⁵	Support response reportedly exceeds a month per negative reviewers . budget for community-driven help.¹⁶

Big user bases . tracked-user pricing gets expensive fast
Anyone sensitive to recurring price hikes
Teams needing self-hosted or open-source control
Guess: enterprises wanting deep product-planning suites (Productboard-class tools)