Capterra
Depends
Confidence: Medium
Buyers: use it free as a starting point, but cross-check reviews on G2 or Trustpilot before deciding.
Comparison
Capterra vs Trustpilot
Capterra and Trustpilot both land on Depends.
Trustpilot
Depends
Confidence: Medium
Buy if you run a mid-size ecommerce brand with $300+/month budget for social proof and Shopify integrations.
| Compare | Capterra | Trustpilot |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Buyers comparing software categories | Mid-size ecommerce brands |
| Who it's not for | Anyone wanting unincentivized reviews | Small or local businesses . Google Reviews is free |
| Privacy | No known public vulnerabilities found in the sources reviewed. | One medium-severity plugin CVE (CVE-2025-57997, CVSS 4.3) and one reported data-exposure incident; no core-platform breach found in sources.16 |
| Support quality | No direct evidence in sources | Sales pressure and complaint-site reports |
| Public sentiment | Users value it as a free research tool but openly question review integrity and vendor lead quality.³ | Mixed-to-negative: users value the consumer reach but repeatedly report review removal, fake reviews, and hard-sell renewals.14 |
| Biggest gotcha | Reported $100 gift-card incentives for reviews may inflate ratings; verify elsewhere⁴ | Renewals increase annually and are enforced aggressively . Vendr and Capterra reviewers both flag this |
Pick Capterra when
- Buyers comparing software categories
- SMBs researching tools
- Vendors wanting free listing exposure
When Capterra is not a fit
- Anyone wanting unincentivized reviews
- Vendors expecting reliable lead flow
- Enterprise buyers needing verified reviews . prefer G2
- Teams treating it as a final decision source
Pick Trustpilot when
- Mid-size ecommerce brands
- Shopify stores wanting trust widgets
- Teams with $300+/mo marketing budget
- Businesses rebuilding reputation after fake reviews
When Trustpilot is not a fit
- Small or local businesses . Google Reviews is free
- B2B software sellers . G2 fits buyers better
- Low-volume sellers for whom $299/mo minimum never pays off
- Anyone averse to hard-sell renewals and upsell calls
Sources
- Capterra - Wikipediaen.wikipedia.orgofficial
- Capterra homepagecapterra.comofficial
- Capterra Trustpilot reviewstrustpilot.comreview
- Reddit: $100 gift card for reviewsreddit.comreview
- Reddit: review trust concernsreddit.comreview
- G2 acquires Capterra, Software Advice, GetAppcompany.g2.comnews
- Capterra pricing for vendorsblastra.ioofficial
- Does Capterra generate real leads?retaintrust.comreview
- Capterra market share6sense.comofficial
- G2 vs Capterra for software categoriesbillionverify.comreview
- Trustpilot Reviews of trustpilot.com (113,649 reviews)trustpilot.comreview
- Capterra . Trustpilot Reviews 2026capterra.comreview
- G2 . Trustpilot Reviewsg2.comreview
review
- The Guardian . scam firms exploiting Trustpilottheguardian.comnews
security