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Cartegraph vs Cityworks

Cartegraph and Cityworks both land on Depends.

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Cartegraph versus Cityworks
CompareCartegraphCityworks
VerdictDependsDepends
Best forCities and counties tracking thousands of assetsCities, counties, utilities on Esri ArcGIS
Who it's not forSmall water systems . competitors pitch directly against itSmall teams needing a simple work-order list
PrivacyNo known public vulnerabilities found in the sources reviewed.12Critical: CVE-2025-0994 RCE was actively exploited by China-linked actor UAT-6382 against US municipalities; CISA and EPA issued advisories.
Support qualityReviewers repeatedly praise staffNo support evidence in reviewed sources.
Public sentimentReviewers praise the GIS integration and support staff, though some GIS pros on Reddit rate it merely decent and setup-heavy.¹Reddit GIS admins treat Cityworks as the serious GIS-native choice for public asset fleets and FeaturedCustomers shows 4.8/5 across 244 reviews, but users flag heavy administration and the AMS sunsetting into Trimble Unity.15
Biggest gotchaGIS dependency: without in-house GIS staff, configuration and editing stall⁷CVE-2025-0994 critical RCE was actively exploited by China-linked hackers against US municipalities; patch discipline mandatory.

Pick Cartegraph when

  • Cities and counties tracking thousands of assets
  • Public works teams with GIS-based field crews
  • Utilities managing infrastructure lifecycle
  • Govt ops needing work orders and inspections

When Cartegraph is not a fit

  • Small water systems . competitors pitch directly against it
  • Teams without GIS staff; setup leans hard on GIS expertise
  • Small businesses wanting a simple asset list
  • Anyone needing transparent published pricing

Pick Cityworks when

  • Cities, counties, utilities on Esri ArcGIS
  • Public works asset and work-order fleets
  • Permitting and licensing workflows
  • Orgs with dedicated GIS/admin staff

When Cityworks is not a fit

  • Small teams needing a simple work-order list
  • Small water utilities without GIS staff
  • Orgs with no Esri ArcGIS investment
  • Buyers lacking dedicated admin and IT security capacity

Sources

  1. Cartegraph Operations Management Reviews . Gartner Peer Insightsgartner.com
    review
  2. OpenGov Enterprise Asset Management Reviews . G2g2.com
    review
  3. OpenGov EAM . GetApp UKgetapp.co.uk
    review
  4. Cartegraph staff reviews . Software Advicesoftwareadvice.com
    review
  5. Cartegraph Asset Management . Capterracapterra.com
    review
  6. GIS and asset management opinions . Reddit r/gisreddit.com
    review
  7. Cartegraph editing . Reddit r/gisreddit.com
    review
  8. Ziptility vs Cartegraph for small water systemsziptility.com
    review
  9. Cartegraph pricing overview . SelectHubselecthub.com
    review
  10. OpenGov acquires Cartegraph . PR Newswireprnewswire.com
    news
  11. OpenGov to Buy Public Asset Management Firm Cartegraph . GovTechgovtech.com
    news
  12. Cartegraph product security pagecartegraph.com
    security
  13. Cartegraph One . App Storeapps.apple.com
    official
  14. Hanover Park Cartegraph purchase agreementhpil.org
    official
  15. Cityworks AMS Reviews . G2g2.com
    review
  16. 244 Cityworks Customer Reviews & References . FeaturedCustomersfeaturedcustomers.com
    review