shouldiuse.io

Comparison

Chatix vs Crisp

Chatix lands on Skip, and Crisp lands on Worth it.

Chatix

chatix.app

Skip
Confidence: Low

Evidence is thin: no usable reviews, pricing, or feature information could be found, and Chatix's own security page returns a 404.

Read the full report

Chatix versus Crisp
CompareChatixCrisp
VerdictSkipWorth it
Who it's not forAnyone . product cannot be verified to exist or workGrowing teams that will hit the 4/10/20 seat caps
PrivacyNo known public vulnerabilities found in the sources reviewed.¹No Crisp platform breach found; official SOC2 article exists, but its WordPress plugin shipped CVEs (2021, 2024) and stealer logs flag.app credentials.15
Support qualityNo evidence availableNo direct user evidence found
Public sentimentNo user reviews or quotable feedback about Chatix were found in any reviewed source.Users praise Crisp's everyday performance and affordability but flag seat caps, tiered pricing, and occasional missed notifications.⁵
Biggest gotchaProduct's own subpages 404; risk it is unmaintained or discontinued¹Seat caps (4/10/20) mean hiring more agents forces a plan upgrade10

When Chatix is not a fit

  • Anyone . product cannot be verified to exist or work
  • Teams needing a supportable live-chat vendor this quarter
  • Security-conscious buyers . vendor's security page is dead
  • Buyers unwilling to vet an unproven, possibly abandoned tool

Pick Crisp when

  • Ecommerce stores (Shopify sellers)
  • Small-to-mid support teams
  • Teams automating FAQs with cheap AI
  • Startups wanting one shared inbox

When Crisp is not a fit

  • Growing teams that will hit the 4/10/20 seat caps
  • Buyers needing white-label without paying Plus tier
  • Highly regulated enterprises requiring deep compliance assurance
  • Anyone expecting simple flat pricing . plans are per-workspace with tier gates

Sources

  1. Chatix security page (returns Not Found)chatix.app
    official
  2. Chatix homepage (logo only, no content retrieved)chatix.app
    official
  3. Crisp Review 2026: 4.3/5, Real Pricing and Deal Breakers . Hackcelerationhackceleration.com
    review
  4. Crisp Reviews . G2g2.com
    review
  5. Crisp Reviews . Capterracapterra.com
    review
  6. Crisp Review . Tidiotidio.com
    review
  7. Crisp Reviews . Trustpilot (crisp.chat)trustpilot.com
    review
  8. Crisp . Helpdesk & AI Chatbot, Shopify App Store reviewsapps.shopify.com
    review
  9. Crisp Pricing 2026: What's The Catch? . Featurebasefeaturebase.app
    news
  10. Supplo vs Crisp: flat pricing, unlimited seats . Supplosupplo.io
    news
  11. Invent vs Crisp: pricing, AI and white-label . Inventuseinvent.com
    news
  12. Crisp . official sitecrisp.chat
    official
  13. Crisp SOC2 compliance status . official help centerhelp.crisp.chat
    official
  14. Crisp Live Chat CSRF to Stored XSS . WPScanwpscan.com
    security
  15. CVE-2021-43353: Crisp CSRF (CVSS 8.8) . Strixstrix.ai
    security
  16. im.crisp.app infostealer credentials . Hudson Rockhudsonrock.com
    security