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Cityworks vs G2

Cityworks and G2 both land on Depends.

G2

g2.com

Depends
Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

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Cityworks versus G2
CompareCityworksG2
VerdictDependsDepends
Best forCities, counties, utilities on Esri ArcGISB2B software buyers shortlisting tools
Who it's not forSmall teams needing a simple work-order listVendors without five-figure budgets
PrivacyCritical: CVE-2025-0994 RCE was actively exploited by China-linked actor UAT-6382 against US municipalities; CISA and EPA issued advisories.⁵No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.16
Support qualityNo support evidence in reviewed sources.Trustpilot and BBB complaints about G2's service
Public sentimentReddit GIS admins treat Cityworks as the serious GIS-native choice for public asset fleets and FeaturedCustomers shows 4.8/5 across 244 reviews, but users flag heavy administration and the AMS sunsetting into Trimble Unity.¹Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.
Biggest gotchaCVE-2025-0994 critical RCE was actively exploited by China-linked hackers against US municipalities; patch discipline mandatory.⁶Vendor contracts are negotiated and opaque; budget five figures annually before committing.

Pick Cityworks when

  • Cities, counties, utilities on Esri ArcGIS
  • Public works asset and work-order fleets
  • Permitting and licensing workflows
  • Orgs with dedicated GIS/admin staff

When Cityworks is not a fit

  • Small teams needing a simple work-order list
  • Small water utilities without GIS staff
  • Orgs with no Esri ArcGIS investment
  • Buyers lacking dedicated admin and IT security capacity

Pick G2 when

  • B2B software buyers shortlisting tools
  • Teams wanting peer reviews pre-demo
  • SaaS vendors building review-based social proof
  • Marketers using buyer-intent data

When G2 is not a fit

  • Vendors without five-figure budgets
  • Anyone expecting unbiased star ratings
  • Consumer-product shoppers . B2B only
  • Buyers wanting deep technical vetting

Sources

  1. Cityworks AMS Reviews . G2g2.com
    review
  2. 244 Cityworks Customer Reviews & References . FeaturedCustomersfeaturedcustomers.com
    review
  3. Cityworks AMS rapid sunsetting > Trimble Unity Maintain . Reddit r/gisreddit.com
    review
  4. Asset Management solutions . Reddit r/gisreddit.com
    review
  5. CISA ICS Advisory ICSA-25-037-04 . Trimble Cityworkscisa.gov
    security
  6. UAT-6382 exploits Cityworks zero-day . Cisco Talosblog.talosintelligence.com
    security
  7. EPA Cybersecurity Alert . Cityworks incidentsepa.gov
    security
  8. Trimble to Acquire Cityworks . press releasenews.trimble.com
    news
  9. Cityworks on Esri Canada . product overviewesri.ca
    official
  10. Cityworks Alternative for Small Water Utilities . Ziptilityziptility.com
    official
  11. City of Rancho Palos Verdes . Cityworks agreementdocuments.rpvca.gov
    official
  12. G2 (company) . Wikipediaen.wikipedia.org
    news
  13. G2 . product siteg2.com
    official
  14. Sell G2 . Planssell.g2.com
    official
  15. Sell G2 . Review Generationsell.g2.com
    official
  16. G2 Data Processing Addendumlegal.g2.com
    official