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Comparison

Cityworks vs G2

Cityworks and G2 both land on Depends.

G2

g2.com

Depends
Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

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Cityworks versus G2
CompareCityworksG2
VerdictDependsDepends
Best forCities, counties, and public agenciesB2B software buyers shortlisting tools
Who it's not forSmall water utilities . cheaper, simpler rivals existVendors without five-figure budgets
PrivacyCVE-2025-0994, a critical RCE, was actively exploited by China-linked hackers against US local governments in early 2025; now patched.³No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.16
Support qualityNo reliable support evidence in sourcesTrustpilot and BBB complaints about G2's service
Public sentimentPublic-sector GIS teams find Cityworks deep and capable for asset management, while flagging admin overhead, pricing, and Trimble transition uncertainty.⁶Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.
Biggest gotchaReddit users report Cityworks AMS being sunset; migration to Trimble Unity Maintain means disruption and repricing⁶Vendor contracts are negotiated and opaque; budget five figures annually before committing.

Pick Cityworks when

  • Cities, counties, and public agencies
  • Water utilities and public works departments
  • Teams already on Esri ArcGIS
  • Organizations managing thousands of physical assets

When Cityworks is not a fit

  • Small water utilities . cheaper, simpler rivals exist
  • Private companies without GIS infrastructure
  • Teams wanting a plug-and-play CMMS in weeks
  • Buyers wary of product sunsetting and forced migrations

Pick G2 when

  • B2B software buyers shortlisting tools
  • Teams wanting peer reviews pre-demo
  • SaaS vendors building review-based social proof
  • Marketers using buyer-intent data

When G2 is not a fit

  • Vendors without five-figure budgets
  • Anyone expecting unbiased star ratings
  • Consumer-product shoppers . B2B only
  • Buyers wanting deep technical vetting

Sources

  1. Cityworks AMS Reviews . G2g2.com
    review
  2. 114 Cityworks Case Studies . FeaturedCustomersfeaturedcustomers.com
    review
  3. CISA Advisory: Trimble Cityworks (Update A)cisa.gov
    security
  4. UAT-6382 exploits Cityworks zero-day . Cisco Talosblog.talosintelligence.com
    security
  5. CVE-2025-0994 . NIST NVDnvd.nist.gov
    security
  6. Cityworks AMS rapid sunsetting > Trimble Unity Maintain . Reddit r/gisreddit.com
    review
  7. Trimble to Acquire Cityworks . press releasenews.trimble.com
    official
  8. Cityworks on Esri Canada . product overviewesri.ca
    official
  9. Cityworks Alternative for Small Water Utilities . Ziptilityziptility.com
    official
  10. Cityworks Pricing, Free Demo & Features . SoftwareFindersoftwarefinder.com
    review
  11. Chinese hackers used Cityworks vulnerability . StateScoopstatescoop.com
    news
  12. G2 (company) . Wikipediaen.wikipedia.org
    news
  13. G2 . product siteg2.com
    official
  14. Sell G2 . Planssell.g2.com
    official
  15. Sell G2 . Review Generationsell.g2.com
    official
  16. G2 Data Processing Addendumlegal.g2.com
    official