G2
Worth it
Confidence: Medium
Buy if you are researching software . it is free for buyers and claims the largest B2B review database.
Comparison
G2 vs Capterra
G2 lands on Worth it, and Capterra lands on Depends.
Capterra
Depends
Confidence: Medium
Fine as a free starting point to shortlist software . never as your only source, since listings and reviews are pay-influenced.
| Compare | G2 | Capterra |
|---|---|---|
| Verdict | Worth it | Depends |
| Best for | Software buyers comparing vendors | Buyers building a first software shortlist |
| Who it's not for | Buyers wanting hands-on evaluation . reviews are not demos | Anyone wanting neutral, ad-free rankings |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁸ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No support evidence in sources | BBB and Trustpilot complaints exist |
| Public sentiment | The only direct user evidence is a vendor praising automated review collection; buyer-side testimonials are absent from sources.⁵ | Buyers find it useful for discovery, but vendor-side reviews and lead quality draw criticism.12 |
| Biggest gotcha | Vendor profiles, badging, and review collection are paid products; expect sales contact, not self-serve pricing⁵ | Gift-card incentives for reviewers create a conflict of interest in ratings15 |
Pick G2 when
- Software buyers comparing vendors
- Vendors collecting verified customer reviews
- Marketing teams benchmarking competitors
When G2 is not a fit
- Buyers wanting hands-on evaluation . reviews are not demos
- Security teams expecting vulnerability or compliance data here
- Tiny vendors with no customer base to review them
- Guess: niche-tool shoppers, where review counts run thin
Pick Capterra when
- Buyers building a first software shortlist
- Small businesses comparing category options
- B2B SaaS vendors collecting verified reviews
- Marketers wanting inbound software leads
When Capterra is not a fit
- Anyone wanting neutral, ad-free rankings
- Vendors expecting cheap, high-quality leads
- Buyers needing security vetting of products
- Teams who distrust incentivized reviews
Sources
- About | G2 Companycompany.g2.comofficial
- G2 (company) - Wikipediaen.wikipedia.orgnews
official
news
- G2 - LinkedInlinkedin.comofficial
- Life at G2 | G2 Culturecompany.g2.comofficial
- Security pagecompany.g2.comsecurity
news
news
- Capterra: Find The Right Softwarecapterra.comofficial
- Capterra Reviews | Trustpilottrustpilot.comreview
review
- Capterra $100 gift card thread | Redditreddit.comreview
- Capterra vendor pricing vs G2 (Blastra)blastra.ionews