ConnectWise vs SuperOps

ConnectWise and SuperOps both land on Depends.

ConnectWise

Depends

Confidence: Medium

Buy only if you run a mid-size or large MSP with dedicated admins and budget for a quote-based, all-in-one PSA/RMM suite.

Read the full report

SuperOps

superops.com

Depends

Confidence: Low

Buy only if you're an MSP or internal IT team that genuinely wants one unified PSA-RMM platform; skip if you just need basic ticketing or endpoint tooling.

Read the full report

ConnectWise versus SuperOps
Compare	ConnectWise	SuperOps
Verdict	Depends	Depends
Best for	Mid-size to large MSPs	MSPs wanting unified PSA+RMM
Who it's not for	Small IT shops wanting simple ticketing	Small teams that only need simple ticketing
Privacy	Turbulent: 2024-2026 ScreenConnect RCEs and a confirmed nation-state breach; vendor does publish bulletins.^⁶	No known public vulnerabilities found in the sources reviewed.¹³
Support quality	Recurring Reddit helpdesk complaints	No user evidence found
Public sentiment	Reddit MSP sentiment skews negative . praise for PSA depth, anger at RMM quality, support, and pricing.¹⁶	No independent user reviews or quotable feedback surfaced in the sources reviewed.¹⁴
Biggest gotcha	Pricing is quote-only; expect per-tech fees, negotiation, and reported hidden charges^³	Pricing pages exist but show no numbers . expect quote-based or per-user pricing; confirm scope before demo.¹²

Pick ConnectWise when

Mid-size to large MSPs
Teams consolidating PSA, RMM, remote access
MSPs with dedicated platform admins
High endpoint volumes

When ConnectWise is not a fit

Small IT shops wanting simple ticketing
In-house IT without admin bandwidth
Buyers needing transparent pricing
Security-sensitive orgs uncomfortable with breach history

Pick SuperOps when

MSPs wanting unified PSA+RMM
Internal IT teams managing endpoints
Teams wanting AI-driven automation
Compliance-sensitive orgs (HIPAA/GDPR)

When SuperOps is not a fit

Small teams that only need simple ticketing
Non-IT service businesses . PSA here is IT-specific
Solo admins happy with a lightweight asset spreadsheet
Buyers who require published pricing before a demo

Sources

ConnectWise official siteconnectwise.com
official
ConnectWise G2 seller page (1,739 reviews)g2.com
review
ConnectWise pricing guide (Superops)superops.com
review
Companies using ConnectWise (Enlyft)enlyft.com
news
Thoma Bravo buyout financing (Private Equity Wire)privateequitywire.co.uk
news
ConnectWise breach attributed to nation-state (Arctic Wolf)arcticwolf.com
security
CVE-2025-14265 ScreenConnect RCE (SentinelOne)sentinelone.com
security
New ScreenConnect flaw without patch (BleepingComputer)bleepingcomputer.com
security
ConnectWise RMM is horrible, recommend avoiding (Reddit)reddit.com
review
ConnectWise PSA reviews (G2)g2.com
review
ConnectWise security bulletinsconnectwise.com
official
SuperOps homepagesuperops.com
official
SuperOps security pagesuperops.com
security
Cooper AI . Best IT Service Managementcooperaiq.com
review
Cooper AI homepagecooperaiq.com
review
reddit.comreddit.com
review