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Should I use ConnectWise?

Empower your MSP with all-in-one tools: RMM, UMM, SOC, NOC, and Cybersecurity. Join a thriving community to grow and manage your business seamlessly. - connectwise.com

Depends. Buy only if you run a mid-size or large MSP with dedicated admins and budget for a quote-based, all-in-one PSA/RMM suite. Small IT shops, simple-ticketing buyers, and security-sensitive orgs should look elsewhere.

Confidence

Medium. Based on 50+ public sources across reviews, security, pricing, and company data; some review snippets truncated.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Mid-size to large MSPs
  • Teams consolidating PSA, RMM, remote access
  • MSPs with dedicated platform admins
  • High endpoint volumes

Not for

  • Small IT shops wanting simple ticketing
  • In-house IT without admin bandwidth
  • Buyers needing transparent pricing
  • Security-sensitive orgs uncomfortable with breach history

Gotchas - check before you buy

high

Pricing is quote-only; expect per-tech fees, negotiation, and reported hidden charges

high

ScreenConnect is heavily targeted; you must patch urgently when bulletins drop

medium

Migration away is painful; Reddit threads document difficult exits

medium

PE-owned (Thoma Bravo); buyer-beware threads flag billing confidence

Pros and cons

Pros

  • All-in-one: PSA, RMM, SOC, NOC, remote access
  • ~19,776 companies use it; broad MSP adoption
  • PSA gives deep ticketing and billing for MSP workflows
  • Publishes public security bulletins and advisories

Cons

  • Reddit MSPs call the RMM 'horrible' and recommend avoiding
  • Helpdesk support draws repeated complaints
  • No public pricing; third parties report hidden fees
  • Multiple threads describe leaving ConnectWise
  • ScreenConnect repeatedly targeted in real attacks

Sources & method

Analyzed 9/30/2026 - 11 sources - Turbulent: 2024-2026 ScreenConnect RCEs and a confirmed nation-state breach; vendor does publish bulletins.

official x2review x4security x3news x2
  • Nation-state breach of ScreenConnect customers (May 2025), ConnectWise confirmed a nation-state actor breached ScreenConnect customers.
  • CVE-2025-14265 ScreenConnect RCE, Remote code execution vulnerability disclosed in ScreenConnect.
  • ScreenConnect flaw without immediate patch (Sep 2026), ConnectWise warned of a new ScreenConnect flaw before a patch was available.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 2/5. Opaque pricing, reported hidden fees
  • Ease of use: 2/5. Migrations and daily use frustrate users
  • Feature depth: 5/5. Full PSA, RMM, SOC, remote access stack
  • Support quality: 2/5. Recurring Reddit helpdesk complaints
  • Security posture: 1/5. Repeated ScreenConnect CVEs, nation-state breach
  • 1,739 G2 reviews across ConnectWise products
  • Not disclosed Starting price Quote-based sales only
  • 19,776 Companies using it per Enlyft install data
  • Thoma Bravo Ownership Private-equity owned

Pricing

Not disclosed

Security

Turbulent: 2024-2026 ScreenConnect RCEs and a confirmed nation-state breach; vendor does publish bulletins.

  • Nation-state breach of ScreenConnect customers (May 2025)ConnectWise confirmed a nation-state actor breached ScreenConnect customers.⁶
  • CVE-2025-14265 ScreenConnect RCERemote code execution vulnerability disclosed in ScreenConnect.⁷
  • ScreenConnect flaw without immediate patch (Sep 2026)ConnectWise warned of a new ScreenConnect flaw before a patch was available.⁸

What users say

Reddit MSP sentiment skews negative — praise for PSA depth, anger at RMM quality, support, and pricing.

“Connectwise rmm is horrible recommend avoiding at all”
Reddit, r/ConnectWise
“ConnectWise - Is it REALLY that bad?”
Reddit, r/msp
“My ConnectWise Experience Buyer Beware!!!”
Reddit, r/msp

Companies that use it

  • Syrex
  • CIT
  • Thread
  • Mangano IT
  • Decision Digital
Full analysis

Based on 50+ public sources across reviews, security, pricing, and company data; some review snippets truncated.

Powerful but heavy MSP suite: fits big MSPs with admins, overkill for small teams. Opaque pricing, rough security record.

Methodology

Based on 50+ public sources across reviews, security, pricing, and company data; some review snippets truncated.

Sources

  1. ConnectWise official siteconnectwise.com
    official
  2. ConnectWise G2 seller page (1,739 reviews)g2.com
    review
  3. ConnectWise pricing guide (Superops)superops.com
    review
  4. Companies using ConnectWise (Enlyft)enlyft.com
    news
  5. Thoma Bravo buyout financing (Private Equity Wire)privateequitywire.co.uk
    news
  6. ConnectWise breach attributed to nation-state (Arctic Wolf)arcticwolf.com
    security
  7. CVE-2025-14265 ScreenConnect RCE (SentinelOne)sentinelone.com
    security
  8. New ScreenConnect flaw without patch (BleepingComputer)bleepingcomputer.com
    security
  9. ConnectWise RMM is horrible, recommend avoiding (Reddit)reddit.com
    review
  10. ConnectWise PSA reviews (G2)g2.com
    review
  11. ConnectWise security bulletinsconnectwise.com
    official

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