ConnectWise
Depends
Confidence: Medium
Buy only if you run a mid-size or large MSP with dedicated admins and budget for a quote-based, all-in-one PSA/RMM suite.
New check
Comparison
ConnectWise vs Syncro
ConnectWise and Syncro both land on Depends.
Syncro
Depends
Confidence: Medium
Buy if you run a small-to-mid MSP or internal IT team that wants RMM, PSA, patching, and remote access from one vendor at flat per-technician pricing.
| Compare | ConnectWise | Syncro |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size to large MSPs | Small-to-mid MSPs |
| Who it's not for | Small IT shops wanting simple ticketing | Solo techs with a few dozen endpoints . plain RMM or remote access is enough |
| Privacy | Turbulent: 2024-2026 ScreenConnect RCEs and a confirmed nation-state breach; vendor does publish bulletins.⁶ | No confirmed breach of the platform found in reviewed sources; its RMM agent is a known target for attacker abuse, and one unconfirmed breach thread exists. |
| Support quality | Recurring Reddit helpdesk complaints | Mixed signals; Reddit exit threads voice complaints |
| Public sentiment | Reddit MSP sentiment skews negative . praise for PSA depth, anger at RMM quality, support, and pricing. | G2 reviewers praise the unified platform and interface, while Reddit shows vocal criticism of price increases and user churn.12 |
| Biggest gotcha | Pricing is quote-only; expect per-tech fees, negotiation, and reported hidden charges³ | Guess: all-in-one lock-in . migrating agents plus PSA data off Syncro is painful. |
Pick ConnectWise when
- Mid-size to large MSPs
- Teams consolidating PSA, RMM, remote access
- MSPs with dedicated platform admins
- High endpoint volumes
When ConnectWise is not a fit
- Small IT shops wanting simple ticketing
- In-house IT without admin bandwidth
- Buyers needing transparent pricing
- Security-sensitive orgs uncomfortable with breach history
Pick Syncro when
- Small-to-mid MSPs
- Internal IT teams
- Teams replacing two or three separate tools
- Budget-conscious shops wanting predictable per-tech pricing
When Syncro is not a fit
- Solo techs with a few dozen endpoints . plain RMM or remote access is enough
- Large MSPs needing deep standalone RMM power
- Price-sensitive shops already burned by annual increases
- Teams insisting on best-of-breed point tools over a suite
Sources
- ConnectWise official siteconnectwise.comofficial
review
- ConnectWise pricing guide (Superops)superops.comreview
- Companies using ConnectWise (Enlyft)enlyft.comnews
- Thoma Bravo buyout financing (Private Equity Wire)privateequitywire.co.uknews
security
- CVE-2025-14265 ScreenConnect RCE (SentinelOne)sentinelone.comsecurity
- New ScreenConnect flaw without patch (BleepingComputer)bleepingcomputer.comsecurity
review
- ConnectWise security bulletinsconnectwise.comofficial
- Syncro: RMM and PSA Software for MSPs and IT Teamssyncrosecure.comofficial
- RMM and PSA Pricing for MSPssyncrosecure.comofficial
review
- Guide to Syncro pricing plans and actual costssuperops.comreview