Datto
Depends
Confidence: Medium
Buy Datto if you run an MSP that manages many client endpoints and wants RMM, backup, and PSA from one vendor.
New check
Comparison
Datto vs Atera
Datto and Atera both land on Depends.
Atera
Depends
Confidence: Medium
Atera fits MSPs and lean internal IT teams that want RMM, PSA, and AI in one per-technician subscription.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Managed service providers (MSPs) | MSPs managing many client endpoints |
| Who it's not for | Small businesses needing one simple backup | One-person IT with a few dozen machines . simpler, cheaper RMMs exist |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁸ | Two critical 2023 zero-days in Windows installers; agent widely abused by threat actors; no recent product breaches found. |
| Support quality | No direct support evidence in sources. | Evidence mixed and truncated; unclear |
| Public sentiment | Users praise Datto RMM's depth but gripe about price hikes, Kaseya ownership, and clunky workflows.³ | Users praise the all-in-one breadth, but recent Reddit sentiment criticizes the AI-heavy product direction and pricing changes. |
| Biggest gotcha | SIRIS 5 starts at $995, and buyers report post-signing rate hikes.² | AI Copilot was bundled into plans by pricing update; users call the per-tech increase sizable. |
Pick Datto when
- Managed service providers (MSPs)
- Multi-client endpoint management
- Ransomware-focused BCDR buyers
- Shops already on Autotask PSA
When Datto is not a fit
- Small businesses needing one simple backup
- In-house IT teams without MSP billing
- Solo admins balking at $995+ appliances
- Buyers avoiding Kaseya-owned vendors
Pick Atera when
- MSPs managing many client endpoints
- Small internal IT teams (1-10 techs)
- Teams wanting RMM+PSA+remote access combined
- IT shops piloting agentic AI
When Atera is not a fit
- One-person IT with a few dozen machines . simpler, cheaper RMMs exist
- Teams needing deep enterprise ITSM (ServiceNow-class process)
- Buyers who refuse AI features bundled into pricing
- Security-strict orgs uneasy about agent abuse history
Sources
- Pricing for Datto Partnersdatto.comofficial
- Datto SIRIS 5 Pricing & Cost: Real Examples (2026)invenioit.comnews
- Datto RMM Reviews 2026g2.comreview
review
- Datto is being acquired by Kaseyareddit.comnews
- Datto To Be Acquired by Kaseya for $6.2 Billionvistaequitypartners.comnews
- Datto RMM Ratings, Info-Techinfotech.comreview
- Product security pagedatto.comsecurity
- Do you know what makes Datto Encryption So Secure?invenioit.comsecurity
review
review
- Atera Reviews on Capterracapterra.comreview
- Atera pricing model (pay per technician)support.atera.comofficial