Managed service providers (MSPs) Multi-client endpoint management Ransomware-focused BCDR buyers Shops already on Autotask PSA

Who is Datto not for?

Small businesses needing one simple backup In-house IT teams without MSP billing Solo admins balking at $995+ appliances Buyers avoiding Kaseya-owned vendors

shouldiuse.io

Datto Review

Depends

Should I use Datto?

Skip to content - datto.com

Analyzed October 13, 2026 · 1 week ago

Buy Datto if you run an MSP that manages many client endpoints and wants RMM, backup, and PSA from one vendor. Skip it as a small business or in-house team: quote-only pricing, reported rate hikes, and Kaseya lock-in outweigh the depth.

Confidence

Medium. Based on 20+ public sources: review sites, Reddit threads, pricing guides, and acquisition filings.

Ratings

Value for money
Ease of use
Feature depth
Support qualityNo direct support evidence in sources.
Security posture

Pricing

From $995

Datto SIRIS 5 (BCDR)

ModelNot disclosed

Monthly feesNot disclosed

HardwareNot disclosed

Free tierNo

Datto RMMQuote-based

Best for

Managed service providers (MSPs)
Multi-client endpoint management
Ransomware-focused BCDR buyers
Shops already on Autotask PSA

Not for

Small businesses needing one simple backup
In-house IT teams without MSP billing
Solo admins balking at $995+ appliances
Buyers avoiding Kaseya-owned vendors

Gotchas - check before you buy

high

SIRIS 5 starts at $995, and buyers report post-signing rate hikes.

medium

No public price list; every quote runs through a partner.

medium

Kaseya ownership deepens lock-in across RMM, PSA, and backup.

medium

Documentation and workflows frustrate some admins on r/DattoRMM.

Pros

One vendor covers RMM, backup, PSA, and managed security.
RMM includes ransomware detection aimed at MSPs.
G2 users consistently praise Datto RMM.
Strong encryption focus across backup products.
All-inclusive pricing pitch for partners.

Cons

Kaseya acquisition angered many sysadmins.
Customers report renewal rate increases.
Redditors call Datto pricier than rivals.
Attackers distributed Datto RMM in the wild to hijack PCs.
Some MSPs migrated to competitors.

Sources & method

Analyzed October 13, 2026 - 11 sources - No known vulnerabilities found in the sources reviewed.

official x1review x4security x3news x3

Key stats

Value for money: 2/5
Rating
From $995
Starting price
11
Sources
October 13, 2026
Analyzed

Value for money: 2/5. Buyers report rate hikes and premium pricing.
Ease of use: 3/5. Mixed: G2 praise, Reddit docs complaints.
Feature depth: 4/5. RMM, BCDR, PSA, and security in one stack.
Support quality. No direct support evidence in sources.
Security posture: 3/5. Strong encryption and MDR; attackers abuse its RMM.

$995 Starting price Datto SIRIS 5 appliance (2026)
$6.2B Acquisition Kaseya bought Datto in 2022
No Free tier Quote-based pricing via partners

Pricing

Datto SIRIS 5 (BCDR)

From $995

Backup appliance with cloud continuity
Ransomware detection
Final quote set by partner

Datto RMM

Quote-based

Per-device partner pricing
No public price list

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users praise Datto RMM's depth but gripe about price hikes, Kaseya ownership, and clunky workflows.

“DATTO rate increase? I feel like I'm ransomed...”

Reddit, r/sysadmin

“How the hell do you all cope working with this!”

Reddit, r/DattoRMM

Alternatives

Compare Datto with each alternative.

Atera
All-in-one RMM and backup with simpler per-tech pricing.
Datto vs Atera
ConnectWise RMM
Established RMM rival with deep PSA integration.
BDRShield (Vembu)
Budget backup alternative aimed at Datto SIRIS buyers.
Datto vs BDRShield (Vembu)

Syncro
Affordable RMM and PSA suite for small MSPs.
Datto vs Syncro

Full analysis

Based on 20+ public sources: review sites, Reddit threads, pricing guides, and acquisition filings.

Built for MSPs, not small teams. Deep backup and RMM, but quote pricing, rate hikes, and Kaseya-era gripes.

Methodology

Based on 20+ public sources: review sites, Reddit threads, pricing guides, and acquisition filings.

Read how a report is made.

Sources

Pricing for Datto Partnersdatto.com
official
Datto SIRIS 5 Pricing & Cost: Real Examples (2026)invenioit.com
news
Datto RMM Reviews 2026g2.com
review
DATTO rate increase? I feel like I'm ransomed...reddit.com
review
Datto is being acquired by Kaseyareddit.com
news
Datto To Be Acquired by Kaseya for $6.2 Billionvistaequitypartners.com
news
Datto RMM Ratings, Info-Techinfotech.com
review
Product security pagedatto.com
security
Datto RMM being distributed in the wild to Hijack PC'sreddit.com
security
Do you know what makes Datto Encryption So Secure?invenioit.com
security
Datto Review: A full look at its RMM, PSA, & backup toolsatera.com
review

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