Datto
Depends
Confidence: Medium
Buy Datto if you run an MSP that manages many client endpoints and wants RMM, backup, and PSA from one vendor.
New check
Comparison
Datto vs Syncro
Datto and Syncro both land on Depends.
Syncro
Depends
Confidence: Medium
Buy if you run a small-to-mid MSP or internal IT team that wants RMM, PSA, patching, and remote access from one vendor at flat per-technician pricing.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Managed service providers (MSPs) | Small-to-mid MSPs |
| Who it's not for | Small businesses needing one simple backup | Solo techs with a few dozen endpoints . plain RMM or remote access is enough |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁸ | No confirmed breach of the platform found in reviewed sources; its RMM agent is a known target for attacker abuse, and one unconfirmed breach thread exists. |
| Support quality | No direct support evidence in sources. | Mixed signals; Reddit exit threads voice complaints |
| Public sentiment | Users praise Datto RMM's depth but gripe about price hikes, Kaseya ownership, and clunky workflows.³ | G2 reviewers praise the unified platform and interface, while Reddit shows vocal criticism of price increases and user churn.12 |
| Biggest gotcha | SIRIS 5 starts at $995, and buyers report post-signing rate hikes.² | Guess: all-in-one lock-in . migrating agents plus PSA data off Syncro is painful. |
Pick Datto when
- Managed service providers (MSPs)
- Multi-client endpoint management
- Ransomware-focused BCDR buyers
- Shops already on Autotask PSA
When Datto is not a fit
- Small businesses needing one simple backup
- In-house IT teams without MSP billing
- Solo admins balking at $995+ appliances
- Buyers avoiding Kaseya-owned vendors
Pick Syncro when
- Small-to-mid MSPs
- Internal IT teams
- Teams replacing two or three separate tools
- Budget-conscious shops wanting predictable per-tech pricing
When Syncro is not a fit
- Solo techs with a few dozen endpoints . plain RMM or remote access is enough
- Large MSPs needing deep standalone RMM power
- Price-sensitive shops already burned by annual increases
- Teams insisting on best-of-breed point tools over a suite
Sources
- Pricing for Datto Partnersdatto.comofficial
- Datto SIRIS 5 Pricing & Cost: Real Examples (2026)invenioit.comnews
- Datto RMM Reviews 2026g2.comreview
review
- Datto is being acquired by Kaseyareddit.comnews
- Datto To Be Acquired by Kaseya for $6.2 Billionvistaequitypartners.comnews
- Datto RMM Ratings, Info-Techinfotech.comreview
- Product security pagedatto.comsecurity
- Do you know what makes Datto Encryption So Secure?invenioit.comsecurity
review
review
- Syncro: RMM and PSA Software for MSPs and IT Teamssyncrosecure.comofficial
- RMM and PSA Pricing for MSPssyncrosecure.comofficial
review
- Guide to Syncro pricing plans and actual costssuperops.comreview