Decisions
Depends
Confidence: Low
Buy if you run complex, regulated enterprise processes and can fund admins plus professional services.
Comparison
Decisions vs Make
Decisions and Make both land on Depends.
Make
Depends
Confidence: Medium
Buy if you run complex, multi-step automations and will actively track credit usage.
| Compare | Decisions | Make |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Enterprises with complex approval workflows | Ops teams with multi-step, branching automations |
| Who it's not for | Small teams needing simple task or contact automation | Anyone needing one or two simple app connections |
| Privacy | No known public vulnerabilities found in the sources reviewed.² | No known public vulnerabilities found in the sources reviewed.14 |
| Support quality | No support evidence found | No support evidence in reviewed sources |
| Public sentiment | No substantive user reviews surfaced in the sources reviewed; most mentions were SEO pages echoing the vendor tagline.¹ | Users praise Make's visual builder and breadth of app connections, often adopting it after hitting Zapier's limits on complex workflows.⁵ |
| Biggest gotcha | Pricing not public; expect sales negotiation and enterprise-sized contracts.¹ | Real monthly cost requires 'real math'; usage spikes can outgrow your plan quickly12 |
Pick Decisions when
- Enterprises with complex approval workflows
- Regulated industries (insurance, healthcare, financial services)
- IT teams governing AI agents at scale
- Orgs replacing homegrown rules engines
When Decisions is not a fit
- Small teams needing simple task or contact automation
- Buyers wanting transparent self-serve pricing
- Orgs without admin or professional-services budget
- Startups that could use Zapier in an afternoon
Pick Make when
- Ops teams with multi-step, branching automations
- Teams outgrowing Zapier's complexity limits
- Agencies building client workflows
- Non-developers connecting many SaaS apps
When Make is not a fit
- Anyone needing one or two simple app connections
- Non-technical buyers wanting plug-and-play simplicity
- Teams that hate usage-based billing surprises
- Buyers unwilling to model credit burn before committing
Sources
- Decisions homepagedecisions.comofficial
- Decisions security pagedecisions.comsecurity
review
review
- Make Reviews | Trustpilottrustpilot.comreview
- Make Reviews | G2g2.comreview
- Make Reviews | Gartner Peer Insightsgartner.comreview
- Make Reviews | Capterracapterra.comreview
- Make Review | Lindylindy.ainews
news
- Make.com Pricing Explained | AllTomatealltomate.comnews
- Make.com Pricing: Real Costs | FlowBuilderHQflowbuilderhq.comnews
official