DICE
Depends
Confidence: Medium
DICE is a free consumer app for finding and buying concert, tour, and festival tickets in major cities.
New check
Comparison
DICE vs Ticketmaster
DICE and Ticketmaster both land on Depends.
Ticketmaster
Depends
Confidence: High
If the show is at a Ticketmaster-exclusive arena or stadium, you have no real choice . buy there for that onsale.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Gig-goers in covered cities | Arena and stadium tour onsales |
| Who it's not for | Fans in cities without DICE coverage | Fee-sensitive buyers . fees stack hard at checkout |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁹ | Confirmed major 2024 breach; account-hardening and phishing vigilance advised.15 |
| Support quality | Complaints cite frustrating customer service | Trustpilot, BBB, Yelp reviews skew harsh |
| Public sentiment | Public snippets point to fee and support complaints on BBB, Facebook, and Trustpilot, but no full user quotes appear in the evidence.¹ | User reviews skew sharply negative, dominated by fee complaints, dynamic pricing, and post-breach distrust.11 |
| Biggest gotcha | Some buyers report unexpected charges after they pay.³ | Fees appear late; the final price can far exceed the listed ticket price |
Pick DICE when
- Gig-goers in covered cities
- Concert and festival discovery
- Fans who buy tickets on their phone
- Club and indie show audiences
When DICE is not a fit
- Fans in cities without DICE coverage
- Businesses shopping for ticketing software
- Price hunters who compare total checkout costs
- Job seekers; the tech-jobs Dice lives at dice.com
Pick Ticketmaster when
- Arena and stadium tour onsales
- Verified ticket transfers between fans
- Official primary tickets with seat guarantees
- Fan-to-fan resale in one platform
When Ticketmaster is not a fit
- Fee-sensitive buyers . fees stack hard at checkout
- Independent venues and small shows . direct sales fit better
- Resale bargain hunters . no-fee exchanges exist
- Privacy-cautious users after the 560M-record breach
Sources
- DICE Reviews | Read Customer Service Reviews of dice.fmtrustpilot.comreview
- Complaints - DICEbbb.orgreview
review
- Dice Reviews - Summary, Pros & Constickettailor.comreview
- How DICE fees workdicefm.zendesk.comofficial
- United States Purchase Termsdicefm.zendesk.comofficial
- United States Privacy Policy for DICE Usersdicefm.zendesk.comofficial
- Get help - DICEdice.fmofficial
- Security pagedice.fmsecurity
- Dice (ticketing company)en.wikipedia.orgnews
- Trustpilot . Ticketmaster customer reviewstrustpilot.comreview
- App Store . Ticketmaster ratings & reviewsapps.apple.comreview
- ConsumerAffairs . Ticketmaster reviewsconsumeraffairs.comreview
- Reddit . r/Ticketmasterreddit.comreview
security
- Framework Security . 2024 breach deep diveframeworksecurity.comsecurity