Doordash
Depends
Confidence: Medium
Buy as a consumer if convenience beats your fee tolerance; merchants should calculate commission impact on margins first.
Comparison
Doordash vs Ubereats
Doordash and Ubereats both land on Depends.
Ubereats
Depends
Confidence: Medium
Use it if you value convenience and will check the fee-stacked total at checkout.
| Compare | Doordash | Ubereats |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Busy consumers wanting food and grocery delivered | Convenience-first diners |
| Who it's not for | Thin-margin restaurants . commissions and fees eat profits | Price-sensitive diners . fees stack fast |
| Privacy | Repeated breaches: 4.9M accounts in 2019, further incidents through 2025 with delayed user notification.⁶ | One public CVE, user data reported on the dark web, and no public security page found.15 |
| Support quality | BBB complaint volume; users struggle reaching humans | Complaint sites and refund guides dominate results |
| Public sentiment | Sentiment skews negative: convenience is acknowledged, but fees, support, and security draw heavy complaints.³ | Users complain about stacked fees and slow refunds, merchants resent commissions, and rating disputes are common.11 |
| Biggest gotcha | Merchants report 'bait and switch' pricing; verify exact per-plan fees before signing | Merchant commissions can reach 30%; expect menu prices marked up to compensate13 |
Pick Doordash when
- Busy consumers wanting food and grocery delivered
- Restaurants wanting delivery reach without hiring drivers
- Businesses running employee meal programs
When Doordash is not a fit
- Thin-margin restaurants . commissions and fees eat profits
- Merchants wanting white-label delivery without marketplace lock-in
- Privacy-wary users . three breach cycles now
- Price-sensitive buyers . fees stack per order
Pick Ubereats when
- Convenience-first diners
- Restaurants without their own delivery fleet
- Frequent orderers with Uber One
- One-app food and grocery runs
When Ubereats is not a fit
- Price-sensitive diners . fees stack fast
- Thin-margin restaurants balking at ~30% commission
- Anyone expecting smooth refunds and support
- Privacy-cautious users wary of past data leaks
Sources
- DoorDash Merchant Fees & Pricingmerchants.doordash.comofficial
- DoorDash Commission and Fees, Explainedmerchants.doordash.comofficial
- DoorDash Reviews . Trustpilottrustpilot.comreview
review
security
- CVE-2019-17397 . NVDnvd.nist.govsecurity
security
- DoorDash fee structure changes . Business Insiderbusinessinsider.comnews
- DoorDash . Crunchbase profilecrunchbase.comnews
- DoorDash Community . Redditreddit.comreview
- UberEATS Reviews | Trustpilottrustpilot.comreview
- 57.1K Ubereats Reviews @ PissedConsumerubereats.pissedconsumer.comreview
review
- CVE-2017-13104 Detail . NVDnvd.nist.govsecurity
security