Dovetail
Depends
Confidence: Medium
Buy if you're a mid-size or enterprise product/research org drowning in interviews, tickets, and calls and can absorb sales-led pricing.
Comparison
Dovetail and Formbricks both land on Depends.
Buy if you're a mid-size or enterprise product/research org drowning in interviews, tickets, and calls and can absorb sales-led pricing.
Buy if you want open-source, privacy-first surveys and can self-host or tolerate slow vendor support.
| Compare | Dovetail | Formbricks |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Enterprise UX and research teams | Privacy-first, GDPR-sensitive teams |
| Who it's not for | Small teams with a few interviews . use a spreadsheet | Teams needing fast, responsive vendor support |
| Privacy | No known public vulnerabilities found in the sources reviewed.¹ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | G2 users report delayed resolution | Negative reviews cite month-long response times |
| Public sentiment | Users rate Dovetail 4.5/5 across 168 G2 reviews, with customer support responsiveness the recurring complaint.² | Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.11 |
| Biggest gotcha | G2 reviewers repeatedly report slow support and issue resolution . factor into rollout plans³ | Support response reportedly exceeds a month per negative reviewers . budget for community-driven help.12 |