Comparison

Dovetail vs Formbricks

Dovetail and Formbricks both land on Depends.

Dovetail

Depends

Confidence: Medium

Buy if you're a mid-size or enterprise product/research org drowning in interviews, tickets, and calls and can absorb sales-led pricing.

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Formbricks

Depends

Confidence: Medium

Buy if you want open-source, privacy-first surveys and can self-host or tolerate slow vendor support.

Read the full report

Dovetail versus Formbricks
Compare	Dovetail	Formbricks
Verdict	Depends	Depends
Best for	Enterprise UX and research teams	Privacy-first, GDPR-sensitive teams
Who it's not for	Small teams with a few interviews . use a spreadsheet	Teams needing fast, responsive vendor support
Privacy	No known public vulnerabilities found in the sources reviewed.^¹	No known public vulnerabilities found in the sources reviewed.
Support quality	G2 users report delayed resolution	Negative reviews cite month-long response times
Public sentiment	Users rate Dovetail 4.5/5 across 168 G2 reviews, with customer support responsiveness the recurring complaint.^²	Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.¹¹
Biggest gotcha	G2 reviewers repeatedly report slow support and issue resolution . factor into rollout plans^³	Support response reportedly exceeds a month per negative reviewers . budget for community-driven help.¹²

Pick Dovetail when

Enterprise UX and research teams
Product orgs centralizing feedback
Teams merging tickets, calls, interviews
Security-conscious org-wide rollouts

When Dovetail is not a fit

Small teams with a few interviews . use a spreadsheet
Lean startups without research ops staff
Buyers needing published pricing up front
Teams needing fast support responses

Pick Formbricks when

Privacy-first, GDPR-sensitive teams
Self-hosters avoiding per-response fees
SaaS teams wanting in-app surveys
Open-source buyers

When Formbricks is not a fit

Teams needing fast, responsive vendor support
Buyers who refuse any self-hosting or IT involvement
Anyone demanding named enterprise customer references
One-off survey needs . a free form tool is enough

Sources

Dovetail | Customer Intelligence Platformdovetail.com
official
8 Dovetail Alternatives in 2026: Research Repositoriesformbricks.com
review
Dovetail: Details, Reviews, Pricing, & Featurescheckthat.ai
review
The 6 Best AI-Native Customer Intelligence Platformsenterpret.com
review
6 Best Customer Intelligence Platforms in 2026 (Pricing)userintuition.ai
review
Great Question vs Dovetail (2026): Research Opskoji.so
review
Dovetail Launches AI-First Customer Intelligence Platformbusinesswire.com
news
Dovetail: Building Customer Intelligence MCP Serverzenml.io
news
Security pagedovetail.com
security
AI native customer research intelligence platform (Enterprise edition), UK G-Cloudapplytosupply.digitalmarketplace.service.gov.uk
official
Formbricks Reviews . G2g2.com
review
Formbricks Reviews . Trustpilottrustpilot.com
review
Formbricks Reviews (2026) . Product Huntproducthunt.com
review
Formbricks Review: The Open Source Typeform Alternative . OpenTechHubopentechhub.io
review
Formbricks Review . ApiX-Driveapix-drive.com
review
Formbricks Reviews . RatingFactsratingfacts.com
review