Evri
Depends
Confidence: Medium
Buy for cheap, non-urgent UK parcels where price matters more than certainty.
Comparison
Evri vs Royal Mail
Evri and Royal Mail both land on Depends.
Royal Mail
Depends
Confidence: Medium
Royal Mail is the sensible default for UK domestic letters and low-volume parcels, especially via Click & Drop.
| Compare | Evri | Royal Mail |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Low-value UK parcels | UK small businesses shipping letters and domestic parcels |
| Who it's not for | Urgent, time-critical shipments | Anyone needing guaranteed international delivery windows |
| Privacy | No known public vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams.11 | 2023 LockBit ransomware attack disrupted services; brand heavily spoofed in phishing; no newer breach findings in reviewed sources. |
| Support quality | Customers struggle to reach humans; BBC-documented complaints | Reddit rants about slow, unhelpful complaint handling |
| Public sentiment | Sentiment is sharply split: massive volumes and low prices, but a long trail of lost parcels, failed deliveries, and unreachable support.¹ | Opinions split sharply: some App Store users praise the service, while many Reddit and Trustpilot posters report unreliability and frustrating support.13 |
| Biggest gotcha | Getting a human on support is genuinely hard; Reddit threads hunt for phone numbers³ | Never pay 'redelivery fees' via links . Royal Mail itself warns these are scams. |
Pick Evri when
- Low-value UK parcels
- Cost-driven eBay/Vinted sellers
- Non-urgent deliveries
- High-volume business accounts
When Evri is not a fit
- Urgent, time-critical shipments
- High-value or irreplaceable items
- Anyone needing responsive support
- Sellers who can't absorb lost-parcel losses
Pick Royal Mail when
- UK small businesses shipping letters and domestic parcels
- E-commerce sellers using Click & Drop
- Everyday personal post
- Letter-heavy direct mail campaigns
When Royal Mail is not a fit
- Anyone needing guaranteed international delivery windows
- Time-critical or same-day shipments
- High-volume shippers needing multi-carrier redundancy
- Anyone expecting SaaS-style support SLAs . it's a postal service
Sources
- Read Customer Service Reviews of www.evri.comtrustpilot.comreview
- Serious question: why is Evri so bad?reddit.comreview
review
news
- Britain's worst parcel company pays out £100m dividendfinance.yahoo.comnews
- Evri announces record results as eBay and Vinted deals pay offretailtechinnovationhub.comnews
- Courier & Parcel Delivery Pricesevri.comofficial
official
- How to spot and report fraudevri.comsecurity
- Spike in delivery scams as 12,000 malicious sites taken down by Evriyorkshirepost.co.uksecurity
- How to spot a hoax Evri smishing textthe-sun.comsecurity
- Royal Mail Reviews | Trustpilottrustpilot.comreview
- Royal Mail - Ratings & Reviews - App Storeapps.apple.comreview
- Royal Mail Click & Drop Review, Pricing and FAQ3dsellers.comreview