shouldiuse.io

VERDICT

Should I use Evri?

UK parcel delivery and courier service - evri.com

Depends. Buy for cheap, non-urgent UK parcels where price matters more than certainty. Avoid for high-value, urgent, or support-dependent shipments — complaint volume is heavy and support is hard to reach.

Confidence

Medium. Based on 20+ public sources: reviews, Reddit, press, and official Evri pages. No lab testing performed.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

£3.04–£3.29

Standard small parcel

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
InternationalVaries by destination
Business accountCustom contract

Best for

  • Low-value UK parcels
  • Cost-driven eBay/Vinted sellers
  • Non-urgent deliveries
  • High-volume business accounts

Not for

  • Urgent, time-critical shipments
  • High-value or irreplaceable items
  • Anyone needing responsive support
  • Sellers who can't absorb lost-parcel losses

Gotchas - check before you buy

high

Getting a human on support is genuinely hard; Reddit threads hunt for phone numbers

high

Lost parcels leave sellers out of pocket; both trainers parcels vanished in one case

medium

eBay buyers complain about Evri shipping costs being passed on at checkout

medium

Fake Evri texts are widespread; never trust SMS payment links

Pros and cons

Pros

  • Cheapest big-carrier option; claims to always undercut Royal Mail
  • UK's largest dedicated parcel delivery firm by volume
  • Record volumes; eBay and Vinted deals paying off
  • Simple per-parcel pricing from £3.04
  • App design praised by Android users

Cons

  • Recurring lost-parcel complaints from sellers
  • Customer support nearly unreachable; users beg for human contact
  • Complaint waves triggered public apologies and BBC coverage
  • Dubbed 'Britain's worst parcel company' while paying £100m dividend
  • Scammers constantly impersonate Evri via fake delivery texts

Sources & method

Analyzed 9/26/2026 - 12 sources - No known vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams.

official x3review x3security x3news x3
  • Widespread fake-Evri delivery texts, Police and press warn of smishing; Evri says it took down 12,000 malicious sites and runs Rapid7-backed security.

Key stats

  • Value for money: 4/5

    Rating

  • £3.04–£3.29

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Cheapest major UK carrier; claims to undercut Royal Mail
  • Ease of use: 3/5. App design praised; delivery experience inconsistent
  • Feature depth: 3/5. UK, international, business accounts — standard carrier set
  • Support quality: 1/5. Customers struggle to reach humans; BBC-documented complaints
  • Security posture: 3/5. Rapid7 partnership; but rampant brand-impersonation scams
  • 5.7M Trustpilot reviews Sentiment heavily debated on Reddit and in press
  • £3.04–£3.29 Starting price Standard UK small parcel
  • No Free tier Pay per parcel, or business contract
  • Apollo-backed Ownership Acquired by Apollo funds

Pricing

Standard small parcel

£3.04–£3.29

  • UK drop-off delivery
  • Undercuts Royal Mail per Evri's own comparison

International

Varies by destination

  • Dedicated international price list

Business account

Not disclosed

  • Volume rates
  • Carrier integrations

Security

No known vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams.

  • Widespread fake-Evri delivery textsPolice and press warn of smishing; Evri says it took down 12,000 malicious sites and runs Rapid7-backed security.11

What users say

Sentiment is sharply split: massive volumes and low prices, but a long trail of lost parcels, failed deliveries, and unreachable support.

“Serious question: why is Evri so bad?”
Reddit, r/AskUK
“EVRI CUSTOMER SERVICE - How to speak to someone?!”
Reddit, r/AskUK
“I worked for Evri for two weeks and this is what I'll tell you.”
Reddit, r/Evri

Companies that use it

Full analysis

Based on 20+ public sources: reviews, Reddit, press, and official Evri pages. No lab testing performed.

Dirt-cheap UK parcels from the biggest dedicated carrier, but lost-parcel and unreachable-support complaints persist.

Methodology

Based on 20+ public sources: reviews, Reddit, press, and official Evri pages. No lab testing performed.

Sources

  1. Read Customer Service Reviews of www.evri.comtrustpilot.com
    review
  2. Serious question: why is Evri so bad?reddit.com
    review
  3. Evri customer service — how to speak to someonereddit.com
    review
  4. Evri apologises to customers after parcel delivery complaintsbbc.com
    news
  5. Britain's worst parcel company pays out £100m dividendfinance.yahoo.com
    news
  6. Evri announces record results as eBay and Vinted deals pay offretailtechinnovationhub.com
    news
  7. Courier & Parcel Delivery Pricesevri.com
    official
  8. Evri vs Royal Mail Price Comparisonevri.com
    official
  9. Cheap Parcel Delivery & Courier Service (small parcel)evri.com
    official
  10. How to spot and report fraudevri.com
    security
  11. Spike in delivery scams as 12,000 malicious sites taken down by Evriyorkshirepost.co.uk
    security
  12. How to spot a hoax Evri smishing textthe-sun.com
    security

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