shouldiuse.io

Comparison

GetApp vs G2

GetApp and G2 both land on Depends.

G2

g2.com

Depends
Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

Read the full report

GetApp versus G2
CompareGetAppG2
VerdictDependsDepends
Best forSMBs shortlisting business softwareB2B software buyers shortlisting tools
Who it's not forAnyone wanting software to operate their businessVendors without five-figure budgets
PrivacyNo known public vulnerabilities found in the sources reviewed.⁹No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.14
Support qualityNo evidence found.Trustpilot and BBB complaints about G2's service
Public sentimentDirect feedback is sparse: a G2 reviewer calls it easy to use, while Reddit marketers question review-site neutrality.¹Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.16
Biggest gotcha'Top rated' lists can be paid lead-gen ads; verify shortlists elsewhere.³Vendor contracts are negotiated and opaque; budget five figures annually before committing.15

Pick GetApp when

  • SMBs shortlisting business software
  • First-pass category and pricing research
  • Side-by-side feature comparisons

When GetApp is not a fit

  • Anyone wanting software to operate their business
  • Buyers who won't cross-check paid placements
  • Teams already past the research stage
  • Vendors with no marketing budget

Pick G2 when

  • B2B software buyers shortlisting tools
  • Teams wanting peer reviews pre-demo
  • SaaS vendors building review-based social proof
  • Marketers using buyer-intent data

When G2 is not a fit

  • Vendors without five-figure budgets
  • Anyone expecting unbiased star ratings
  • Consumer-product shoppers . B2B only
  • Buyers wanting deep technical vetting

Sources

  1. GetApp Reviews 2026: Details, Pricing, & Features . G2g2.com
    review
  2. Read Customer Service Reviews of www.getapp.com . Trustpilottrustpilot.com
    review
  3. Is a paid listing on GetApp worth the price? . Quoraquora.com
    review
  4. G2 just bought Capterra, Software Advice, and GetApp . Redditreddit.com
    review
  5. G2 to Acquire Capterra, Software Advice, and GetApp from Gartnerprnewswire.com
    news
  6. GetApp.com Aims To Become The Premier 'App Store' For Business Applications . TechCrunchtechcrunch.com
    news
  7. GetApp: Details, Reviews, Pricing, & Features . Checkthatcheckthat.ai
    news
  8. GetApp Research Finds Higher Rates of Security Breaches . BusinessWirebusinesswire.com
    news
  9. Security page . getapp.com.brgetapp.com.br
    security
  10. G2 (company) . Wikipediaen.wikipedia.org
    news
  11. G2 . product siteg2.com
    official
  12. Sell G2 . Planssell.g2.com
    official
  13. Sell G2 . Review Generationsell.g2.com
    official
  14. G2 Data Processing Addendumlegal.g2.com
    official
  15. G2 Software Pricing . Vendrvendr.com
    news
  16. Read Customer Service Reviews of www.g2.com . Trustpilottrustpilot.com
    review