ServiceBox
Depends
Confidence: Medium
Buy if you run a commercial HVAC, plumbing, or electrical service team that wants scheduling, quoting, and QuickBooks in one system.
New check
Comparison
ServiceBox vs ServiceTitan
ServiceBox and ServiceTitan both land on Depends.
ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Commercial HVAC, plumbing, electrical contractors | Mid-size and large HVAC, plumbing, electrical contractors |
| Who it's not for | Solo operators and one-truck shops | Solo operators and one-truck shops |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁹ | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code. |
| Support quality | Some users rave; Trustpilot sits at 3.7 | Reviews cite slow, unresponsive support |
| Public sentiment | Feedback is split: some contractors praise support and stuck with it after trying Jobber, Jonas, and, but the overall Trustpilot average is a mediocre 3.7.² | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.11 |
| Biggest gotcha | API graded D . expect limited third-party integrations and harder custom workflows.⁶ | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.13 |
Pick ServiceBox when
- Commercial HVAC, plumbing, electrical contractors
- Mid-size service teams (50-200 staff)
- Shops standardized on QuickBooks Online
- Crews consolidating Jobber/Jonas/Monday.com sprawl
When ServiceBox is not a fit
- Solo operators and one-truck shops
- Small residential crews wanting a cheap, simple job tracker
- Buyers needing deep third-party integrations (D-grade API)
- Teams that can't tolerate small-vendor risk
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Sources
- ServiceBox official sitegetservicebox.comofficial
- ServiceBox Trustpilot reviewstrustpilot.comreview
- ServiceBox SoftwareAdvice reviewssoftwareadvice.comreview
review
- ServiceBox pricing statement (Instagram)instagram.comofficial
- ServiceBox API Report Cardsupergood.aisecurity
- ServiceBox GetLatka revenue profilegetlatka.comnews
- ServiceBox on QuickBooks App Storequickbooks.intuit.comofficial
- ServiceBox security pagegetservicebox.comsecurity
review
- ServiceTitan Trustpilot Reviewstrustpilot.comreview
review
news
- ServiceTitan Software Overview . Software Advicesoftwareadvice.comreview
- ServiceTitan Review 2026 . Contractor Tool Stackcontractortoolstack.comreview
