GLS
Depends
Confidence: Medium
Only worth it if you are a European shipper with negotiated contract rates and dense GLS coverage in your region.
Comparison
GLS vs DPD
GLS and DPD both land on Depends.
DPD
Depends
Confidence: Medium
A large Geopost-owned carrier covering nearly 50 countries . a reasonable fit for ecommerce sellers negotiating volume shipping contracts.
| Compare | GLS | DPD |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | EU cross-border e-commerce shipping | Ecommerce shops shipping across Europe |
| Who it's not for | US-first brands | Occasional personal senders . use a broker or post office |
| Privacy | One reported tracking-page data leak (April 2024, since fixed); active GLS-themed phishing; no open vulnerabilities in sources reviewed.11 | Public incidents exist: a tracking API data-exposure flaw, a 2023 staff data breach claim, and an XSS CVE in a third-party DPD WooCommerce plugin. |
| Support quality | Terrible-experience reports across eBay, Reddit, Trustpilot | Support complaints dominate review threads |
| Public sentiment | Reviews skew heavily negative . delivery failures, poor tracking, and weak support . though a smaller AfterShip base rates it 4.2/5.¹ | Public sentiment across Trustpilot, and Reddit is heavily negative, dominated by missed deliveries and poor support despite DPD's scale.14 |
| Biggest gotcha | GLS-themed phishing emails with malicious links circulate; GLS publishes fraud warnings.12 | 2023 staff data breach claim is a group action . expect follow-on GDPR exposure |
Pick GLS when
- EU cross-border e-commerce shipping
- Businesses with negotiated parcel contracts
- Germany and Central Europe domestic volume
When GLS is not a fit
- US-first brands (1.2/5 US reviews)
- Sellers whose ratings hinge on delivery experience
- One-off personal shippers . phishing lookalikes abound
- Anyone needing transparent public pricing
Pick DPD when
- Ecommerce shops shipping across Europe
- High-volume shippers negotiating contracts
- Recipients wanting lockers and parcelshops
When DPD is not a fit
- Occasional personal senders . use a broker or post office
- Shops where delivery reputation is make-or-break
- Anyone needing a clean public security record
Sources
review
- Read Customer Service Reviews of gls-us.com - Trustpilottrustpilot.comreview
- GLS USA Reviews - AfterShipcarriers.aftership.comreview
review
review
- Gls shipping | Ask a Mentor - eBay Communitycommunity.ebay.comreview
- GLS Finland - Parcel services across Europegls-group.comofficial
- GLS security advicegls-group.euofficial
news
- GLS Offers a Targeted Approach to Parcel Pricingprnewswire.comnews
security
- New GLS Spam Campaign Delivers a Malicious Link Via E-mailheimdalsecurity.comsecurity
- GLS 'Parcels to People' Customs charges, Spam or genuine?ukbusinessforums.co.ukreview
- DPD UK Trustpilot reviewstrustpilot.comreview
- DPD UK . 5,913 Reviews.io reviewsreviews.ioreview