shouldiuse.io

VERDICT

Should I use DPD?

DPD is part of Geopost, one of the world leading parcel delivery networks operating in nearly 50 countries. - dpd.com

Depends. A large Geopost-owned carrier covering nearly 50 countries — a reasonable fit for ecommerce sellers negotiating volume shipping contracts. Skip it for occasional personal sends or if delivery reputation is critical; public reviews are consistently harsh.

Confidence

Medium. Based on ~15 public sources across reviews, security and pricing. DPD is a carrier, so 'buying' means contracting shipping, not buying software.

Ratings

  • Value for moneyNo published rates; volume-based only
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Volume-based, unpublished

Business / contract shipping

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Ecommerce shops shipping across Europe
  • High-volume shippers negotiating contracts
  • Recipients wanting lockers and parcelshops

Not for

  • Occasional personal senders — use a broker or post office
  • Shops where delivery reputation is make-or-break
  • Anyone needing a clean public security record

Gotchas - check before you buy

high

2023 staff data breach claim is a group action — expect follow-on GDPR exposure

high

Unauthenticated tracking API flaw reportedly exposed customer data before disclosure

medium

Rates are volume-based and not published; you must request quotes per country and account

medium

WooCommerce 'DPD Baltic Shipping' plugin had reflected XSS (CVE-2024-9350); patch it

Pros and cons

Pros

  • Operates in nearly 50 countries under Geopost
  • Pickup parcelshops and parcel lockers widen delivery options
  • Volume-based pricing available for business shippers
  • European road and international shipping services documented by third parties

Cons

  • Reddit users across Britain, Belgium, Germany, Netherlands rank it worst-in-class
  • Parcel tracking API flaw may have exposed customer data
  • Staff data breach group claim filed over June 2023 incident
  • Customer-service and missed-delivery complaints pervasive across review sites
  • Customers have logged GDPR complaints about its handling

Sources & method

Analyzed 9/24/2026 - 11 sources - incidents exist: a tracking API data-exposure flaw, a 2023 staff data breach claim, and an XSS CVE in a third-party DPD WooCommerce plugin.

official x2review x4security x2news x3
  • Parcel tracking API flaw, Unauthenticated API flaw may have exposed DPD Group customer data.
  • Staff data breach group claim, Late June 2023 incident; group claim filed by law firm Leigh Day.
  • CVE-2024-9350 (third-party plugin), Reflected XSS in the DPD Baltic Shipping WooCommerce plugin, not DPD core systems.

Key stats

  • Ease of use: 2/5

    Rating

  • Volume-based, unpublished

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money. No published rates; volume-based only
  • Ease of use: 2/5. Tracking app complaints recur in reviews
  • Feature depth: 4/5. Lockers, parcelshops, road and international services
  • Support quality: 1/5. Support complaints dominate review threads
  • Security posture: 2/5. API flaw and 2023 breach claim
  • 383,752 Trustpilot reviewers DPD Pakketservice page
  • 5,913 Reviews.io reviews DPD UK
  • Nearly 50 Countries served Part of Geopost network
  • 2,280 Indeed employee reviews DPD UK

Pricing

Business / contract shipping

Volume-based, unpublished

  • Negotiated volume discounts
  • Country-specific rate cards
  • Quote via national calculators

Security

incidents exist: a tracking API data-exposure flaw, a 2023 staff data breach claim, and an XSS CVE in a third-party DPD WooCommerce plugin.

  • Parcel tracking API flawUnauthenticated API flaw may have exposed DPD Group customer data.⁵
  • Staff data breach group claimLate June 2023 incident; group claim filed by law firm Leigh Day.⁶
  • CVE-2024-9350 (third-party plugin)Reflected XSS in the DPD Baltic Shipping WooCommerce plugin, not DPD core systems.⁷

What users say

sentiment across Trustpilot, Reviews.io and Reddit is heavily negative, dominated by missed deliveries and poor support despite DPD's scale.

“DPD is terrible”
Reddit, r/germany
“Which is the worst delivery service and why is it DPD?”
Reddit, r/belgium
“DPD is THE worst delivery company in Britain, and I refuse”
Reddit, r/britishproblems

Alternatives

Compare DPD with each alternative.

  • DHL

    Bigger global network; frequently compared as the stronger international option

    DPD vs DHL

  • UPS

    Major carrier with broad European and transatlantic coverage

    DPD vs UPS

  • Evri

    UK domestic rival routinely benchmarked against DPD for small parcels

    DPD vs Evri
Full analysis

Based on ~15 public sources across reviews, security and pricing. DPD is a carrier, so 'buying' means contracting shipping, not buying software.

Vast EU parcel network under Geopost, but scathing user reviews, support complaints and 2023 breach claims. Depends on volume.

Methodology

Based on ~15 public sources across reviews, security and pricing. DPD is a carrier, so 'buying' means contracting shipping, not buying software.

Sources

  1. DPD UK Trustpilot reviewstrustpilot.com
    review
  2. DPD UK — 5,913 Reviews.io reviewsreviews.io
    review
  3. Reddit, r/britishproblems — DPD is THE worst delivery companyreddit.com
    review
  4. Reddit, r/Netherlands — PSA: don't ship packages with DPDreddit.com
    review
  5. BleepingComputer — DPD parcel tracking flaw may have exposed customer datableepingcomputer.com
    security
  6. Leigh Day — DPD staff data breach claimleighday.co.uk
    news
  7. Wordfence — CVE-2024-9350 DPD Baltic Shipping pluginwordfence.com
    security
  8. Amazon Seller Central forum — DPD volume-based pricingsellercentral.amazon.co.uk
    news
  9. Easyship — DPD shipping services guideeasyship.com
    news
  10. DPD — We are DPD (Geopost network)dpd.com
    official
  11. DPD — Parcel lockers and Pickup parcelshopsdpd.com
    official

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