shouldiuse.io

Comparison

DPD vs Evri

DPD and Evri both land on Depends.

DPD

dpd.com

Depends
Confidence: Medium

A large Geopost-owned carrier covering nearly 50 countries . a reasonable fit for ecommerce sellers negotiating volume shipping contracts.

Read the full report

DPD versus Evri
CompareDPDEvri
VerdictDependsDepends
Best forEcommerce shops shipping across EuropeLow-value UK parcels
Who it's not forOccasional personal senders . use a broker or post officeUrgent, time-critical shipments
PrivacyPublic incidents exist: a tracking API data-exposure flaw, a 2023 staff data breach claim, and an XSS CVE in a third-party DPD WooCommerce plugin.⁵No known public vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams.
Support qualitySupport complaints dominate review threadsCustomers struggle to reach humans; BBC-documented complaints
Public sentimentPublic sentiment across Trustpilot, and Reddit is heavily negative, dominated by missed deliveries and poor support despite DPD's scale.¹Sentiment is sharply split: massive volumes and low prices, but a long trail of lost parcels, failed deliveries, and unreachable support.12
Biggest gotcha2023 staff data breach claim is a group action . expect follow-on GDPR exposure⁶Getting a human on support is genuinely hard; Reddit threads hunt for phone numbers14

Pick DPD when

  • Ecommerce shops shipping across Europe
  • High-volume shippers negotiating contracts
  • Recipients wanting lockers and parcelshops

When DPD is not a fit

  • Occasional personal senders . use a broker or post office
  • Shops where delivery reputation is make-or-break
  • Anyone needing a clean public security record

Pick Evri when

  • Low-value UK parcels
  • Cost-driven eBay/Vinted sellers
  • Non-urgent deliveries
  • High-volume business accounts

When Evri is not a fit

  • Urgent, time-critical shipments
  • High-value or irreplaceable items
  • Anyone needing responsive support
  • Sellers who can't absorb lost-parcel losses

Sources

  1. DPD UK Trustpilot reviewstrustpilot.com
    review
  2. DPD UK . 5,913 Reviews.io reviewsreviews.io
    review
  3. Reddit, r/britishproblems . DPD is THE worst delivery companyreddit.com
    review
  4. Reddit, r/Netherlands . PSA: don't ship packages with DPDreddit.com
    review
  5. BleepingComputer . DPD parcel tracking flaw may have exposed customer datableepingcomputer.com
    security
  6. Leigh Day . DPD staff data breach claimleighday.co.uk
    news
  7. Wordfence . CVE-2024-9350 DPD Baltic Shipping pluginwordfence.com
    security
  8. Amazon Seller Central forum . DPD volume-based pricingsellercentral.amazon.co.uk
    news
  9. Easyship . DPD shipping services guideeasyship.com
    news
  10. DPD . We are DPD (Geopost network)dpd.com
    official
  11. DPD . Parcel lockers and Pickup parcelshopsdpd.com
    official
  12. Read Customer Service Reviews of www.evri.comtrustpilot.com
    review
  13. Serious question: why is Evri so bad?reddit.com
    review
  14. Evri customer service . how to speak to someonereddit.com
    review
  15. Evri apologises to customers after parcel delivery complaintsbbc.com
    news
  16. Britain's worst parcel company pays out £100m dividendfinance.yahoo.com
    news