shouldiuse.io

VERDICT

Should I use GLS?

Parcels to people. - gls-group.com

Depends. Only worth it if you are a European shipper with negotiated contract rates and dense GLS coverage in your region. Consumer-facing sellers and US-based brands should look elsewhere — 23,000+ reviewers rate GLS 1.2/5.

Confidence

Medium. Based on 25+ public sources. Pricing not publicly disclosed; review evidence skews toward consumer delivery complaints.

Ratings

  • Value for moneyNo public pricing evidence
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • EU cross-border e-commerce shipping
  • Businesses with negotiated parcel contracts
  • Germany and Central Europe domestic volume

Not for

  • US-first brands
  • Sellers whose ratings hinge on delivery experience
  • One-off personal shippers — phishing lookalikes abound
  • Anyone needing transparent public pricing

Gotchas - check before you buy

high

GLS-themed phishing emails with malicious links circulate; GLS publishes fraud warnings.

medium

No public rate card; pricing is negotiated per account and hard to compare upfront.

medium

UK sellers report confusing customs-charge emails that look like spam.

medium

Third-party WooCommerce GLS shipping plugin had an information-exposure CVE; patch integrations fast.

Pros and cons

Pros

  • Large cross-border European parcel network.
  • Expanding US network: Houston, Austin, San Antonio launches.
  • Cross-border returns service for online shops.
  • EcoVadis Silver sustainability rating, top 15% of companies.
  • Partnerships (Bettermile, Tusk Logistics) upgrading last-mile delivery.

Cons

  • Rated 1.2/5 on Trustpilot across 23,028 reviews.
  • US arm also rated 1.2/5 by reviewers.
  • Repeated 'TERRIBLE experience' delivery reports on eBay forums.
  • Employees rate the company 2.9/5 on Indeed.

Sources & method

Analyzed 9/21/2026 - 13 sources - One reported tracking-page data leak (April 2024, since fixed); active GLS-themed phishing; no open vulnerabilities in sources reviewed.

official x2review x7security x2news x2
  • Parcel-tracking data leak (April 2024), Research showed GLS tracking pages exposed recipient data; GLS fixed the leak.
  • Phishing campaigns impersonating GLS, Emails with malicious links pose as GLS delivery notices; GLS runs fraud warnings.
  • Vulnerable GLS WooCommerce plugin (CVE-2026-6417), Third-party 'GLS Shipping for WooCommerce' plugin had an information-exposure flaw; store owners must patch.

Key stats

  • Ease of use: 1/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money. No public pricing evidence
  • Ease of use: 1/5. Tracking and delivery complaints dominate reviews
  • Feature depth: 3/5. Wide EU network; thin tracking tech
  • Support quality: 1/5. Terrible-experience reports across eBay, Reddit, Trustpilot
  • Security posture: 2/5. 2024 tracking leak fixed; active phishing impersonation
  • 1.2/5 Trustpilot rating 23,028 reviews (gls-group.net)
  • 1.2/5 GLS US Trustpilot 167 reviews
  • 4.2/5 AfterShip carrier rating 75 reviews
  • 2.9/5 Indeed employee rating 34 reviews

Pricing

Not disclosed

Security

One reported tracking-page data leak (April 2024, since fixed); active GLS-themed phishing; no open vulnerabilities in sources reviewed.

  • Parcel-tracking data leak (April 2024)Research showed GLS tracking pages exposed recipient data; GLS fixed the leak.11
  • Phishing campaigns impersonating GLSEmails with malicious links pose as GLS delivery notices; GLS runs fraud warnings.12
  • Vulnerable GLS WooCommerce plugin (CVE-2026-6417)Third-party 'GLS Shipping for WooCommerce' plugin had an information-exposure flaw; store owners must patch.

What users say

Reviews skew heavily negative — delivery failures, poor tracking, and weak support — though a smaller AfterShip base rates it 4.2/5.

“GLS shipping is annoying as hell”
Reddit, r/ThredUp

Alternatives

Compare GLS with each alternative.

Companies that use it

Full analysis

Based on 25+ public sources. Pricing not publicly disclosed; review evidence skews toward consumer delivery complaints.

Legacy EU parcel carrier: huge network, but 1.2/5 across 23k Trustpilot reviews, a 2024 tracking leak, and phishing lookalikes.

Methodology

Based on 25+ public sources. Pricing not publicly disclosed; review evidence skews toward consumer delivery complaints.

Sources

  1. Read Customer Service Reviews of gls-group.net - Trustpilottrustpilot.com
    review
  2. Read Customer Service Reviews of gls-us.com - Trustpilottrustpilot.com
    review
  3. GLS USA Reviews - AfterShipcarriers.aftership.com
    review
  4. Working at Gls Companies: Employee Reviews | Indeed.comindeed.com
    review
  5. GLS shipping is annoying as hell : r/ThredUp - Redditreddit.com
    review
  6. Gls shipping | Ask a Mentor - eBay Communitycommunity.ebay.com
    review
  7. GLS Finland – Parcel services across Europegls-group.com
    official
  8. GLS security advicegls-group.eu
    official
  9. GLS US Strengthens Texas Network with Austin and San Antonio Expansionnatlawreview.com
    news
  10. GLS Offers a Targeted Approach to Parcel Pricingprnewswire.com
    news
  11. Data leak in GLS parcel tracking (April 2024) fixed - BornCityborncity.com
    security
  12. New GLS Spam Campaign Delivers a Malicious Link Via E-mailheimdalsecurity.com
    security
  13. GLS 'Parcels to People' Customs charges, Spam or genuine?ukbusinessforums.co.uk
    review

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