Harvey Norman
Depends
Confidence: Medium
A reasonable big-box option for in-person electronics and appliance shopping, backed by a price-match promise and long interest-free finance.
New check
Comparison
Harvey Norman vs Kogan
Harvey Norman and Kogan both land on Depends.
Kogan
Depends
Confidence: Medium
Buy if you're a price-first Australian shopper comfortable with self-serve support and some risk on own-brand gear.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | In-person browsing of TVs, laptops, appliances | Price-first AU electronics shoppers |
| Who it's not for | Online shoppers who want painless refunds | Anyone who might need a refund |
| Privacy | No known public vulnerabilities found in the sources reviewed.13 | No known data breaches found; regulator fined Kogan $310,800 for Spam Act breaches covering 42 million emails. |
| Support quality | Refund and service complaints recur across forums | Refund refusals and slow service reported |
| Public sentiment | Recurring praise for range and deals sits alongside recurring anger over refunds, upsells, and alleged misleading claims.¹ | Sentiment splits: shoppers praise the prices but report refund fights, slow support, and uneven own-brand quality.16 |
| Biggest gotcha | Interest-free offers carry T&Cs; retail finance can carry deferred-interest traps . read fine print | Verify 'was' prices . ACCC fined Kogan $350,000 for misleading discount advertising |
Pick Harvey Norman when
- In-person browsing of TVs, laptops, appliances
- Big-ticket buys on interest-free finance
- Price-match hunters
When Harvey Norman is not a fit
- Online shoppers who want painless refunds
- Anyone averse to add-on upselling at checkout
- Buyers expecting consistent service across stores
Pick Kogan when
- Price-first AU electronics shoppers
- Kogan First members buying often
- Prepaid mobile users (Kogan Mobile)
- Bundling retail, telco and energy
When Kogan is not a fit
- Anyone who might need a refund
- Buyers of must-not-fail appliances
- Shoppers who verify 'was' pricing
- People averse to marketing email volume
Sources
- Harvey Norman Australia Trustpilottrustpilot.comreview
- Harvey Norman Reviews.io (121 reviews)reviews.ioreview
- Harvey Norman ProductReview.com.auproductreview.com.aureview
review
- Unable to Get a Refund from Harvey Norman (Ozbargain)ozbargain.com.aureview
- Price Match Guaranteeharveynorman.com.auofficial
- Interest Free financing (UK)harveynorman.co.ukofficial
- Harvey Norman UK About Us (300+ stores)harveynorman.co.ukofficial
- Harvey Norman . Wikipediaen.wikipedia.orgnews
- Harvey Norman Holdings Privacy Policyharveynormanholdings.com.ausecurity
- Harvey Norman UK Trustpilottrustpilot.comreview
- The state of Harvey Norman (Reddit)reddit.comreview
- Trustpilot . Kogan.com.au reviewstrustpilot.comreview