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<a href="https://shouldiuse.io/vs/inpost/royalmail">InPost vs Royal Mail on Should I Use It</a>

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InPost versus Royal Mail
Compare	InPost	Royal Mail
Verdict	Depends	Depends
Best for	Vinted and marketplace sellers	UK small businesses shipping letters and domestic parcels
Who it's not for	Merchants needing guaranteed delivery SLAs	Anyone needing guaranteed international delivery windows
Privacy	No breach of InPost's core service found in sources; known CVEs affect its WordPress/WooCommerce merchant plugins and InPost UK warns of fraudulent accounts.^⁹	2023 LockBit ransomware attack disrupted services; brand heavily spoofed in phishing; no newer breach findings in reviewed sources.
Support quality	Complaints reportedly go unanswered; small-claims frustration	Reddit rants about slow, unhelpful complaint handling
Public sentiment	Users split sharply: many praise cheap, easy locker drop-off, while a vocal minority report lost parcels, ignored complaints, and quit the service.^¹	Opinions split sharply: some App Store users praise the service, while many Reddit and Trustpilot posters report unreliability and frustrating support.¹²
Biggest gotcha	Complaints unresolved enough that users pursued small-claims court¹⁰	Never pay 'redelivery fees' via links . Royal Mail itself warns these are scams.

Pick InPost when

Vinted and marketplace sellers
Consumers wanting 24/7 locker collection
Small e-commerce shops using locker integrations

When InPost is not a fit

Merchants needing guaranteed delivery SLAs
Anyone shipping high-value parcels
Sellers who can't tolerate slow, frustrating claims

Pick Royal Mail when

UK small businesses shipping letters and domestic parcels
E-commerce sellers using Click & Drop
Everyday personal post
Letter-heavy direct mail campaigns

When Royal Mail is not a fit

Anyone needing guaranteed international delivery windows
Time-critical or same-day shipments
High-volume shippers needing multi-carrier redundancy
Anyone expecting SaaS-style support SLAs . it's a postal service

Sources

Read Customer Service Reviews of inpost.co.uktrustpilot.com
review
Opinions on InPost? : r/vintedreddit.com
review
I am done with InPost : r/vintedUKreddit.com
review
InPost UK - App Store reviewsapps.apple.com
review
How much it costs to send with InPostinpost.co.uk
official
InPost - Wikipediaen.wikipedia.org
news
InPost mobile app reaches 9.3 million usersinpost.eu
official
FedEx-led €7.8bn takeover of InPost (discussion)reddit.com
news
Unauthorized Access Vulnerability in InPost PL WooCommerce Plugin (CVE-2024-6500)threatprotect.qualys.com
security
Small claim against InPost . MoneySavingExpert forumforums.moneysavingexpert.com
review
Be a host for InPost: Lidl case studyinpost.co.uk
official
Royal Mail Reviews | Trustpilottrustpilot.com
review
Is royal mail actually as unreliable as people say it is?reddit.com
review
Royal Mail - Ratings & Reviews - App Storeapps.apple.com
review
Royal Mail Click & Drop Review, Pricing and FAQ3dsellers.com
review
Alternatives to Royal Mail for 1-2kg parcelsreddit.com
review