shouldiuse.io

VERDICT

Should I use InPost?

Not disclosed - inpost.co.uk

Depends. Buy if you are an individual or marketplace seller who wants cheap 24/7 locker shipping and can tolerate occasional failures. Skip it if you need guaranteed SLAs, high-value parcel protection, or responsive claims support.

Confidence

Medium. Based on 20+ public sources: Trustpilot, Reddit, app stores, Facebook groups, official InPost pages, and CVE databases.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Locker-to-Locker

See parcel prices page (not published in sources)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Doorstep deliverySee parcel prices page (not published in sources)

Best for

  • Vinted and marketplace sellers
  • Consumers wanting 24/7 locker collection
  • Small e-commerce shops using locker integrations

Not for

  • Merchants needing guaranteed delivery SLAs
  • Anyone shipping high-value parcels
  • Sellers who can't tolerate slow, frustrating claims

Gotchas - check before you buy

high

Complaints unresolved enough that users pursued small-claims court

medium

Pricing varies by item and label source; users report confusion

medium

Users say locker shipping can cost more than expected

medium

InPost warns of fraudulent accounts; verify before transacting

Pros and cons

Pros

  • 24/7 automated lockers for sending and collecting parcels
  • Some marketplace sellers actively prefer it over alternatives
  • Mobile app reached 9.3M users
  • Positive App Store reviews from UK users

Cons

  • Many negative reports around parcel delivery
  • Users say complaints go unread; small-claims frustration
  • Reddit users allege Trustpilot reviews are flooded
  • Long-time sellers report quitting after repeated issues

Sources & method

Analyzed 9/27/2026 - 11 sources - No breach of InPost's core service found in sources; known CVEs affect its WordPress/WooCommerce merchant plugins and InPost UK warns of fraudulent accounts.

official x3review x5security x1news x2
  • CVE-2024-6500 — InPost PL WooCommerce plugin unauthorized access, Critical unauthenticated vulnerability in the InPost PL WooCommerce plugin; fixed in v1.9.1.
  • CVE-2026-9702 — InPost PL plugin vulnerability, Security bulletin covering a vulnerability in the InPost PL WordPress plugin.
  • Fraudulent accounts warning, InPost UK has become aware of fraudulent accounts and warns customers accordingly.

Key stats

  • Value for money: 3/5

    Rating

  • See parcel prices page (not published in sources)

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 3/5. Cheap locker rates, but price-variation complaints
  • Ease of use: 4/5. Users praise quick, easy locker drop-off
  • Feature depth: 3/5. Lockers, doorstep, app tracking, InPost Pay — courier basics
  • Support quality: 2/5. Complaints reportedly go unanswered; small-claims frustration
  • Security posture: 3/5. No core breach found; plugin CVEs and scam warnings
  • 2006 Founded Founded in Poland
  • 9.3M Mobile app users Reported Feb 2022
  • €7.8bn Reported takeover FedEx-led, per 2026 reports
  • 5 Markets UK, PL, ES, IT, PT country sites

Pricing

Locker-to-Locker

See parcel prices page (not published in sources)

  • Drop at any InPost locker
  • App label and tracking

Doorstep delivery

See parcel prices page (not published in sources)

  • Courier pickup/delivery
  • Free tracking per site

Security

No breach of InPost's core service found in sources; known CVEs affect its WordPress/WooCommerce merchant plugins and InPost UK warns of fraudulent accounts.

  • CVE-2024-6500 — InPost PL WooCommerce plugin unauthorized accessCritical unauthenticated vulnerability in the InPost PL WooCommerce plugin; fixed in v1.9.1.⁹
  • CVE-2026-9702 — InPost PL plugin vulnerabilitySecurity bulletin covering a vulnerability in the InPost PL WordPress plugin.
  • Fraudulent accounts warningInPost UK has become aware of fraudulent accounts and warns customers accordingly.

Companies that use it

  • Lidl11
  • Media Expert
  • World of Books
Full analysis

Based on 20+ public sources: Trustpilot, Reddit, app stores, Facebook groups, official InPost pages, and CVE databases.

Cheap 24/7 lockers loved by many marketplace sellers; support and reliability are the weak spots.

Methodology

Based on 20+ public sources: Trustpilot, Reddit, app stores, Facebook groups, official InPost pages, and CVE databases.

Sources

  1. Read Customer Service Reviews of inpost.co.uktrustpilot.com
    review
  2. Opinions on InPost? : r/vintedreddit.com
    review
  3. I am done with InPost : r/vintedUKreddit.com
    review
  4. InPost UK - App Store reviewsapps.apple.com
    review
  5. How much it costs to send with InPostinpost.co.uk
    official
  6. InPost - Wikipediaen.wikipedia.org
    news
  7. InPost mobile app reaches 9.3 million usersinpost.eu
    official
  8. FedEx-led €7.8bn takeover of InPost (discussion)reddit.com
    news
  9. Unauthorized Access Vulnerability in InPost PL WooCommerce Plugin (CVE-2024-6500)threatprotect.qualys.com
    security
  10. Small claim against InPost — MoneySavingExpert forumforums.moneysavingexpert.com
    review
  11. Be a host for InPost: Lidl case studyinpost.co.uk
    official

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