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InPost vs Evri

InPost and Evri both land on Depends.

InPost

inpost.co.uk

Depends
Confidence: Medium

Buy if you are an individual or marketplace seller who wants cheap 24/7 locker shipping and can tolerate occasional failures.

Read the full report

Evri

evri.com

Depends
Confidence: Medium

Buy for cheap, non-urgent UK parcels where price matters more than certainty.

Read the full report

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InPost versus Evri
CompareInPostEvri
VerdictDependsDepends
Best forVinted and marketplace sellersLow-value UK parcels
Who it's not forMerchants needing guaranteed delivery SLAsUrgent, time-critical shipments
PrivacyNo breach of InPost's core service found in sources; known CVEs affect its WordPress/WooCommerce merchant plugins and InPost UK warns of fraudulent accounts.⁹No known public vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams.
Support qualityComplaints reportedly go unanswered; small-claims frustrationCustomers struggle to reach humans; BBC-documented complaints
Public sentimentUsers split sharply: many praise cheap, easy locker drop-off, while a vocal minority report lost parcels, ignored complaints, and quit the service.¹Sentiment is sharply split: massive volumes and low prices, but a long trail of lost parcels, failed deliveries, and unreachable support.12
Biggest gotchaComplaints unresolved enough that users pursued small-claims court10Getting a human on support is genuinely hard; Reddit threads hunt for phone numbers14

Pick InPost when

  • Vinted and marketplace sellers
  • Consumers wanting 24/7 locker collection
  • Small e-commerce shops using locker integrations

When InPost is not a fit

  • Merchants needing guaranteed delivery SLAs
  • Anyone shipping high-value parcels
  • Sellers who can't tolerate slow, frustrating claims

Pick Evri when

  • Low-value UK parcels
  • Cost-driven eBay/Vinted sellers
  • Non-urgent deliveries
  • High-volume business accounts

When Evri is not a fit

  • Urgent, time-critical shipments
  • High-value or irreplaceable items
  • Anyone needing responsive support
  • Sellers who can't absorb lost-parcel losses

Sources

  1. Read Customer Service Reviews of inpost.co.uktrustpilot.com
    review
  2. Opinions on InPost? : r/vintedreddit.com
    review
  3. I am done with InPost : r/vintedUKreddit.com
    review
  4. InPost UK - App Store reviewsapps.apple.com
    review
  5. How much it costs to send with InPostinpost.co.uk
    official
  6. InPost - Wikipediaen.wikipedia.org
    news
  7. InPost mobile app reaches 9.3 million usersinpost.eu
    official
  8. FedEx-led €7.8bn takeover of InPost (discussion)reddit.com
    news
  9. Unauthorized Access Vulnerability in InPost PL WooCommerce Plugin (CVE-2024-6500)threatprotect.qualys.com
    security
  10. Small claim against InPost . MoneySavingExpert forumforums.moneysavingexpert.com
    review
  11. Be a host for InPost: Lidl case studyinpost.co.uk
    official
  12. Read Customer Service Reviews of www.evri.comtrustpilot.com
    review
  13. Serious question: why is Evri so bad?reddit.com
    review
  14. Evri customer service . how to speak to someonereddit.com
    review
  15. Evri apologises to customers after parcel delivery complaintsbbc.com
    news
  16. Britain's worst parcel company pays out £100m dividendfinance.yahoo.com
    news