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Comparison

Lightspeed vs Epos Now

Lightspeed and Epos Now both land on Depends.

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Lightspeed versus Epos Now
CompareLightspeedEpos Now
VerdictDependsDepends
Best forIndependent retail shopsSmall retail shops
Who it's not forTiny stalls wanting a free, dead-simple POSAnyone needing dependable, responsive support
Privacy2016 breach disclosed; vendor now publishes compliance reports; no recent product CVEs found in reviewed sources.11No known public vulnerabilities found in the sources reviewed; vendor markets PCI-compliant processing and offers MFA.
Support qualityBBB complaints; disappointing-experience Reddit threadsReddit threads cite deleted tickets, slow help
Public sentimentMixed: reviewers praise core retail functionality, while Reddit threads document disappointing experiences, pricing frustration, and searches for alternatives.³Reviews are sharply polarized: some praise price and setup speed, while many Reddit and Trustpilot users report billing disputes, support failures, and deleted tickets.
Biggest gotchaReal pricing hidden behind sales calls; Reddit users trade quotes to learn costs⁷Users report the promised 2% card rate differing in practice; get rates in writing

Pick Lightspeed when

  • Independent retail shops
  • Restaurants and hospitality
  • Multi-location, inventory-heavy retailers
  • Store plus eCom omnichannel sellers

When Lightspeed is not a fit

  • Tiny stalls wanting a free, dead-simple POS
  • Budget buyers who need published prices upfront
  • Anyone unwilling to buy matching Lightspeed hardware
  • E-commerce-only brands with no physical store

Pick Epos Now when

  • Small retail shops
  • Cafés and takeaways
  • Pubs and bars
  • Salons and boutiques

When Epos Now is not a fit

  • Anyone needing dependable, responsive support
  • Merchants who need guaranteed card processing rates
  • Businesses unwilling to manage hardware and contract lock-in
  • Online-only sellers with no physical counter

Sources

  1. official
  2. official
  3. review
  4. review
  5. review
  6. review
  7. review
  8. review
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  10. review
  11. security
  12. security
  13. Lightspeed Securitylightspeedhq.com
    official
  14. official
  15. news
  16. review