LiveChat vs tawk.to

LiveChat lands on Depends, and tawk.to lands on Worth it.

LiveChat

Depends

Confidence: Medium

Buy if you run an ecommerce or B2B support team that wants mature, multilingual live chat with deep integrations.

Worth it

Confidence: Medium

Buy if you're a solo founder or small team wanting capable free live chat with tickets, KB, and CRM bundled in.

LiveChat versus tawk.to
Compare	LiveChat	tawk.to
Verdict	Depends	Worth it
Best for	Ecommerce teams selling in real time	Solo founders and small businesses
Who it's not for	Solo founders wanting a free chat widget	Enterprise help desks needing SLAs and routing
Privacy	Vendor publishes security pages and runs a HackerOne program; one 2023 CVE listing and platform phishing abuse reported.^⁹	Several 2025 XSS vulnerabilities disclosed in widget/plugin code; DPA and bug bounty exist, and scammers have abused hosted widgets.
Support quality	No evidence in sources	Users report unhelpful support experiences
Public sentiment	G2 and Trustpilot reviewers rate LiveChat well, including long-time users, and TechRadar's reviewer found it delivers on its premium positioning.^¹	Users praise the free feature set and easy setup but criticize support quality and help-desk limitations.¹⁵
Biggest gotcha	No free tier; per-agent monthly pricing compounds as headcount grows^⁵	Removing branding costs extra . reportedly $29/month