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VERDICT

Should I use LiveChat?

AI live chat software for business, for ecommerce and B2B website support. - livechat.com

Depends. Buy if you run an ecommerce or B2B support team that wants mature, multilingual live chat with deep integrations. Skip it if you're a tiny team or want a free widget — Tawk.to or Crisp cover that for nothing.

Confidence

Medium. Based on ~25 public sources; review snippets were truncated, limiting verbatim quotes.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence in sources
  • Security posture

Pricing

Guess: ~$20/mo

Starter

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
TeamGuess: ~$41/agent/mo
BusinessGuess: ~$59/agent/mo
EnterpriseCustom

Best for

  • Ecommerce teams selling in real time
  • Mid-size B2B support teams
  • Multilingual global support
  • Teams wanting mature integrations

Not for

  • Solo founders wanting a free chat widget
  • Tiny teams of 1–2 agents on a budget
  • Anyone requiring a no-cost tier
  • Buyers wanting free-tier AI chatbot experimentation

Gotchas - check before you buy

medium

No free tier; per-agent monthly pricing compounds as headcount grows

medium

Verify domains — threat actors abuse the platform in phishing schemes

low

Guess: Enterprise tier is quote-only — expect a sales process

Pros and cons

Pros

  • Category veteran trusted by 76,000+ companies since 2002
  • Offered in 40 languages — strong for global teams
  • Large app marketplace; WhatsApp and Microsoft integrations
  • Runs a public HackerOne bug bounty program
  • TechRadar tester found the premium platform lives up to billing

Cons

  • No free plan — trial only
  • Premium pricing versus free rivals like and Crisp
  • Rival Chatway scores 4.9/5 on G2 at $0–$79
  • Phishers abuse its platform, creating brand-impersonation risk

Sources & method

Analyzed 9/21/2026 - 14 sources - Vendor publishes security pages and runs a HackerOne program; one 2023 CVE listing and platform phishing abuse reported.

official x1review x6security x3news x4
  • CVE-2023-49821, Listed under the LiveChat vendor on OpenCVE; NVD entry dated Dec 18, 2023. Scope not fully detailed in sources reviewed.
  • Phishing abuse of the platform, Cofense reports threat actors abusing LiveChat's SaaS support tools to steal sensitive data.

Key stats

  • Value for money: 3/5

    Rating

  • Guess: ~$20/mo

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Premium price; free rivals exist
  • Ease of use: 4/5. Capterra reviewers call it simple
  • Feature depth: 4/5. 40 languages, marketplace, AI, integrations
  • Support quality. No evidence in sources
  • Security posture: 3/5. Bug bounty exists; minor CVE, abuse reports
  • 2002 Founded 23 years in category
  • 76,000+ companies Customers Per Wikipedia
  • 35.5% YoY Growth Benchmark analysis
  • No Free tier Trial only

Pricing

Starter

Guess: ~$20/mo

  • Entry plan
  • Limited chat volume

Team

Guess: ~$41/agent/mo

  • Full live chat
  • Ticketing

Business

Guess: ~$59/agent/mo

  • Advanced features
  • Security controls

Enterprise

Not disclosed

  • Quote-only via sales

Security

Vendor publishes security pages and runs a HackerOne program; one 2023 CVE listing and platform phishing abuse reported.

  • CVE-2023-49821Listed under the LiveChat vendor on OpenCVE; NVD entry dated Dec 18, 2023. Scope not fully detailed in sources reviewed.⁹
  • Phishing abuse of the platformCofense reports threat actors abusing LiveChat's SaaS support tools to steal sensitive data.⁸

What users say

G2 and Trustpilot reviewers rate LiveChat well, including long-time users, and TechRadar's reviewer found it delivers on its premium positioning.

“We have been long-time users”
Trustpilot reviewer

Companies that use it

  • The Chat Shop

Companies that could

  • The Sun11 Uses LivePerson instead
Full analysis

Based on ~25 public sources; review snippets were truncated, limiting verbatim quotes.

Proven live chat (76k+ customers, since 2002) for growing teams. No free plan — tiny teams, use Tawk.to.

Methodology

Based on ~25 public sources; review snippets were truncated, limiting verbatim quotes.

Sources

  1. LiveChat Reviews 2026 — G2g2.com
    review
  2. LiveChat Reviews — Trustpilottrustpilot.com
    review
  3. TechRadar LiveChat reviewtechradar.com
    review
  4. LiveChat Pricing 2026 — Capterracapterra.com
    review
  5. LiveChat Pricing — Tooltestertooltester.com
    review
  6. LiveChat official pricing pagelivechat.com
    official
  7. LiveChat — Wikipediaen.wikipedia.org
    news
  8. LiveChat phishing abuse — Cofensecofense.com
    security
  9. LiveChat CVEs — OpenCVEapp.opencve.io
    security
  10. LiveChat HackerOne policyhackerone.com
    security
  11. The Sun / LivePerson case studysmartinsights.com
    news
  12. LiveChat growth — Benchmarkgetbenchmark.substack.com
    news
  13. LiveChat vendor profile — Recurlyrecurly.com
    news
  14. Best live chat apps — Zapierzapier.com
    review

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