LiveChat
Depends
Confidence: Medium
Buy if you run an ecommerce or B2B support team that wants mature, multilingual live chat with deep integrations.
New check
Comparison
LiveChat vs Zendesk
LiveChat and Zendesk both land on Depends.
Zendesk
Depends
Confidence: High
Buy it if you run a large, multi-channel support operation with budget for admin overhead.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Ecommerce teams selling in real time | Mid-market and enterprise support teams |
| Who it's not for | Solo founders wanting a free chat widget | Small teams wanting a simple shared inbox |
| Privacy | Vendor publishes security pages and runs a HackerOne program; one 2023 CVE listing and platform phishing abuse reported.⁹ | Active findings: 2024 spoofing CVE, 2025 breaches via support-portal access, and email-bomb abuse . mitigations documented in the Trust Center. |
| Support quality | No evidence in sources | Insufficient direct evidence in sources |
| Public sentiment | G2 and Trustpilot reviewers rate LiveChat well, including long-time users, and TechRadar's reviewer found it delivers on its premium positioning.¹ | Reviews praise ticketing depth and ease of use, but increasingly slam price hikes, hidden fees, and complexity. |
| Biggest gotcha | No free tier; per-agent monthly pricing compounds as headcount grows⁵ | Hidden add-on fees push real per-agent cost well above the sticker price |
Pick LiveChat when
- Ecommerce teams selling in real time
- Mid-size B2B support teams
- Multilingual global support
- Teams wanting mature integrations
When LiveChat is not a fit
- Solo founders wanting a free chat widget
- Tiny teams of 1-2 agents on a budget
- Anyone requiring a no-cost tier
- Buyers wanting free-tier AI chatbot experimentation
Pick Zendesk when
- Mid-market and enterprise support teams
- Multi-channel ticketing at scale
- Orgs with dedicated admin resources
- Teams adopting AI-assisted resolution
When Zendesk is not a fit
- Small teams wanting a simple shared inbox
- Startups without budget for admins and add-ons
- Anyone allergic to annual contracts and hidden fees
- Teams handling only a handful of tickets daily . a spreadsheet or lightweight inbox wins
Sources
review
- LiveChat Reviews . Trustpilottrustpilot.comreview
- TechRadar LiveChat reviewtechradar.comreview
- LiveChat Pricing 2026 . Capterracapterra.comreview
- LiveChat Pricing . Tooltestertooltester.comreview
- LiveChat official pricing pagelivechat.comofficial
- LiveChat . Wikipediaen.wikipedia.orgnews
- LiveChat phishing abuse . Cofensecofense.comsecurity
- LiveChat CVEs . OpenCVEapp.opencve.iosecurity
- LiveChat HackerOne policyhackerone.comsecurity
- The Sun / LivePerson case studysmartinsights.comnews
- LiveChat growth . Benchmarkgetbenchmark.substack.comnews
- LiveChat vendor profile . Recurlyrecurly.comnews
- Best live chat apps . Zapierzapier.comreview
- Zendesk Pricing Planszendesk.comofficial