Medallia
Depends
Confidence: Medium
Buy only if you're a large multi-location enterprise with dedicated CX staff and budget for a sales-led, multi-year contract.
New check
Comparison
Medallia vs Formbricks
Medallia and Formbricks both land on Depends.
Formbricks
Depends
Confidence: Medium
Buy if you want open-source, privacy-first surveys and can self-host or tolerate slow vendor support.
| Compare | Medallia | Formbricks |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Large multi-location enterprises | Privacy-first, GDPR-sensitive teams |
| Who it's not for | Small teams wanting a simple feedback survey | Teams needing fast, responsive vendor support |
| Privacy | Mature security program with dedicated trust pages and third-party ratings; no confirmed public breach in reviewed sources.11 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No support evidence found | Negative reviews cite month-long response times |
| Public sentiment | Frontline workers on Reddit overwhelmingly dislike interacting with Medallia surveys, while analyst-site reviews are more mixed.⁴ | Reviewers like the clean, no-code, open-source survey experience; the few negative reviews flag slow vendor support response.15 |
| Biggest gotcha | Pricing is fully opaque; expect a long sales cycle and multi-year contract⁷ | Support response reportedly exceeds a month per negative reviewers . budget for community-driven help.16 |
Pick Medallia when
- Large multi-location enterprises
- Hospitality, retail, and banking chains
- Teams with dedicated CX admins
- Global 2000 experience programs
When Medallia is not a fit
- Small teams wanting a simple feedback survey
- Mid-market companies without dedicated CX staff
- Startups needing cheap, self-serve tools
- Buyers who want transparent public pricing
Pick Formbricks when
- Privacy-first, GDPR-sensitive teams
- Self-hosters avoiding per-response fees
- SaaS teams wanting in-app surveys
- Open-source buyers
When Formbricks is not a fit
- Teams needing fast, responsive vendor support
- Buyers who refuse any self-hosting or IT involvement
- Anyone demanding named enterprise customer references
- One-off survey needs . a free form tool is enough
Sources
- Medallia Experience Cloud Reviews . Gartnergartner.comreview
review
- Trustpilot reviews of medallia.comtrustpilot.comreview
- I Hate Medallia . Redditreddit.comreview
- Medallia feedback management product pagemedallia.comofficial
- Global hospitality company case studymedallia.comofficial
- Thoma Bravo hands Medallia to lenders . With Intelligencewithintelligence.comnews
- Medallia ownership transition press releasemedallia.comnews
- Medallia trust and security pagemedallia.comsecurity
- Medallia security breach claim . Fishbowlfishbowlapp.comsecurity
- Medallia renewal checklist . Alchemeralchemer.comreview
- Medallia alternatives for mid-market . Perspectivegetperspective.aireview
- 2026 State of CX report . Business Wirebusinesswire.comnews
- Formbricks Reviews . G2g2.comreview
- Formbricks Reviews . Trustpilottrustpilot.comreview