MSP360
Depends
Confidence: Medium
MSPs and IT teams buy this for multi-tenant backup, RMM, and flexible storage pricing.
New check
Comparison
MSP360 vs G2
MSP360 and G2 both land on Depends.
G2
Depends
Confidence: Medium
Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | MSPs managing many client tenants | B2B software buyers shortlisting tools |
| Who it's not for | Home users who want set-and-forget backup | Vendors without five-figure budgets |
| Privacy | Proactive Labs reported hardcoded encryption keys in the MSP360 Backup Agent in June 2024.² | No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach. |
| Support quality | Premium support costs extra, standard is ticket-based | Trustpilot and BBB complaints about G2's service |
| Public sentiment | MSPs praise pricing and storage flexibility, while other users report billing trouble, price hikes, and setup frustration.⁵ | Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot. |
| Biggest gotcha | Hardcoded encryption keys were reported in 2024. Confirm you run a patched agent.² | Vendor contracts are negotiated and opaque; budget five figures annually before committing. |
Pick MSP360 when
- MSPs managing many client tenants
- IT teams backing up servers and endpoints
- Buyers pairing it with B2 or Wasabi storage
- Mixed Windows, Mac, and Linux fleets
When MSP360 is not a fit
- Home users who want set-and-forget backup
- Small teams without a dedicated IT admin
- Non-technical users, the advanced Mac version targets pros
- Buyers who hate per-workload billing and price changes
Pick G2 when
- B2B software buyers shortlisting tools
- Teams wanting peer reviews pre-demo
- SaaS vendors building review-based social proof
- Marketers using buyer-intent data
When G2 is not a fit
- Vendors without five-figure budgets
- Anyone expecting unbiased star ratings
- Consumer-product shoppers . B2B only
- Buyers wanting deep technical vetting
Sources
official
- MSP360 hardcoded encryption keys (Proactive Labs, 2024)proactivelabs.comsecurity
- MSP360 Backup Extends Immutability Supportprnewswire.comnews
- MSP360 Locks In Pricing for MSPsstoragenewsletter.comnews
review
- MSP360 Managed Backup Reviews on Trustpilottrustpilot.comreview
review
- MSP360 billing woes, Reddit r/mspreddit.comreview
review
- MSP360 Managed Backup Alternatives, Gartnergartner.comreview
- How to Use MSP360 Backup with Backblaze B2backblaze.comofficial
- MSP360 Backup vs Own Data Platform, PeerSpotpeerspot.comreview
- G2 (company) . Wikipediaen.wikipedia.orgnews
- G2 . product siteg2.comofficial
- Sell G2 . Planssell.g2.comofficial