MSPs managing many client tenants IT teams backing up servers and endpoints Buyers pairing it with B2 or Wasabi storage Mixed Windows, Mac, and Linux fleets

Who is MSP360 not for?

Home users who want set-and-forget backup Small teams without a dedicated IT admin Non-technical users, the advanced Mac version targets pros Buyers who hate per-workload billing and price changes

shouldiuse.io

MSP360 Review

Depends

Should I use MSP360?

MSP360 is the best in class backup software and IT management, to protect your data from ransomware with Backup, RMM and Connect. - msp360.com

Analyzed October 13, 2026 · 1 week ago

MSPs and IT teams buy this for multi-tenant backup, RMM, and flexible storage pricing. Home users and small teams without an admin find it complex and pick a simpler backup tool.

Confidence

Medium. Based on 25+ public sources: Reddit threads, G2 and Trustpilot reviews, vendor case studies, and a 2024 security disclosure.

Ratings

Value for money
Ease of use
Feature depth
Support quality
Security posture

Pricing

Free

ModelNot disclosed

Monthly feesNot disclosed

HardwareNot disclosed

Free tierYes

Standalone editionsOne-time or subscription licenses on AWS Marketplace

Managed Backup for MSPsNot published, contact vendor

Best for

MSPs managing many client tenants
IT teams backing up servers and endpoints
Buyers pairing it with B2 or Wasabi storage
Mixed Windows, Mac, and Linux fleets

Not for

Home users who want set-and-forget backup
Small teams without a dedicated IT admin
Non-technical users, the advanced Mac version targets pros
Buyers who hate per-workload billing and price changes

Gotchas - check before you buy

high

Hardcoded encryption keys were reported in 2024. Confirm you run a patched agent.

medium

Reddit threads report MSP billing errors and disputes. Audit invoices monthly.

medium

Legacy plan users saw price increases before the 2026 pricing lock.

medium

Premium support costs extra. Standalone users file tickets through a portal.

Pros

Supports immutable backups across major cloud storage providers.
Works with Backblaze B2, Wasabi, and AWS S3 storage.
A case study reports lower cloud backup costs after migrating from Mozy Pro.
Case studies show terabyte-scale backups for MSP clients.

Cons

A 2024 report found hardcoded encryption keys in the backup agent.
MSPs report billing problems on Reddit.
Users report price increases on legacy plans.
Some Reddit users call it unreliable or hard to configure.
One Reddit thread reports a terrible experience with encrypted S3 backup.

Sources & method

Analyzed October 13, 2026 - 13 sources - Proactive Labs reported hardcoded encryption keys in the MSP360 Backup Agent in June 2024.

official x2review x8security x1news x2

Hardcoded encryption keys in the Backup Agent, Proactive Labs disclosed in June 2024 that the MSP360 Backup Agent contained hardcoded encryption keys. Hardcoded keys risk leaked backup data.

Key stats

Value for money: 3/5
Rating
$0
Starting price
13
Sources
October 13, 2026
Analyzed

Value for money: 3/5. Cheap storage pricing, but price hikes and billing complaints
Ease of use: 3/5. Reviewers call it easy, some Reddit users struggle
Feature depth: 4/5. Backup, RMM, remote access, immutable storage options
Support quality: 3/5. Premium support costs extra, standard is ticket-based
Security posture: 3/5. Hardcoded key flaw reported in 2024, adds immutability

4+/5 G2 rating 647 reviews across MSP360 products
92 Trustpilot reviews MSP360 Managed Backup (formerly CloudBerry)
58 FeaturedCustomers reviews Customer reviews and references
Yes Free tier MSP360 Backup Free adds client-side encryption

Pricing

Free

Backup for individual use
Client-side encryption

Standalone editions

One-time or subscription licenses on AWS Marketplace

Server edition
Ultimate edition

Managed Backup for MSPs

Not published, contact vendor

Multi-tenant console
2026 pricing lock, no automatic increases

Security

Proactive Labs reported hardcoded encryption keys in the MSP360 Backup Agent in June 2024.

Hardcoded encryption keys in the Backup AgentProactive Labs disclosed in June 2024 that the MSP360 Backup Agent contained hardcoded encryption keys. Hardcoded keys risk leaked backup data.^²

What users say

MSPs praise pricing and storage flexibility, while other users report billing trouble, price hikes, and setup frustration.

“MSP360 has great pricing”

Reddit, r/msp

“Is Cloudberry (MSP360) garbage or is it me?”

Reddit, r/unRAID

Alternatives

Compare MSP360 with each alternative.

Veeam Data Platform
Top-listed alternative in Gartner's roundup for enterprise backup.
Datto SIRIS
Appliance-style backup and recovery that MSPs commonly compare.
IDrive 360
Competes head-on for MSP endpoint backup.

CrashPlan SMB
Simpler endpoint backup for smaller IT teams.
MSP360 vs CrashPlan SMB

Companies that use it

East Coast Technical Services
Abbeycomp
Galveston Computer Solutions
Teleglobals

Full analysis

Based on 25+ public sources: Reddit threads, G2 and Trustpilot reviews, vendor case studies, and a 2024 security disclosure.

Strong, cheap backup platform for MSPs. Overkill and fiddly for small teams that just need simple file backup.

Methodology

Based on 25+ public sources: Reddit threads, G2 and Trustpilot reviews, vendor case studies, and a 2024 security disclosure.

Read how a report is made.

Sources

Backup Software and IT Management | MSP360msp360.com
official
MSP360 hardcoded encryption keys (Proactive Labs, 2024)proactivelabs.com
security
MSP360 Backup Extends Immutability Supportprnewswire.com
news
MSP360 Locks In Pricing for MSPsstoragenewsletter.com
news
MSP360 Products | 647 Reviews on G2g2.com
review
MSP360 Managed Backup Reviews on Trustpilottrustpilot.com
review
MSP360 Backup and Wasabi considerations, Reddit r/mspreddit.com
review
MSP360 billing woes, Reddit r/mspreddit.com
review
Is Cloudberry (MSP360) garbage or is it me?, Reddit r/unRAIDreddit.com
review
MSP360 Backup Pricing, Reviews & Features, Capterracapterra.ca
review
MSP360 Managed Backup Alternatives, Gartnergartner.com
review
How to Use MSP360 Backup with Backblaze B2backblaze.com
official
MSP360 Backup vs Own Data Platform, PeerSpotpeerspot.com
review

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MSP360 Review

Confidence

Ratings

Pricing