Comparison

OpenText vs Box

OpenText and Box both land on Depends.

OpenText

Depends

Confidence: Medium

Buy only if you are a large, regulated enterprise needing deep ECM, security, or compliance breadth and can absorb sales-led pricing and admins.

Depends

Confidence: High

Buy Box if you're a mid-size or large organization needing governed, secure content collaboration with external partners.

OpenText versus Box
Compare	OpenText	Box
Verdict	Depends	Depends
Best for	Large regulated enterprises	Docs-heavy enterprise teams
Who it's not for	Small teams wanting a simple contact or doc store	Small teams needing a simple shared folder
Privacy	Multiple public CVEs, including RCE flaws in Directory Services and Extended ECM; patches published.^⁷	No confirmed breaches in sources; misconfiguration-driven data leaks reported (2019, Dark Reading); one unverified community-reported Box/OpenAI incident.
Support quality	No reliable support ratings in sources	Repeated user complaints; 'Bad Support Hall of Fame'
Public sentiment	G2 buyers rate the products well, while employee and community threads flag layoffs, turnover, and friction.^¹	G2 reviewers praise Box's collaboration features, while Reddit sysadmins and creators flag enterprise complexity, clunky UX, and weak support.¹⁴
Biggest gotcha	Pricing is quote-only; budget for negotiation and add-ons^⁵	Misconfigured sharing has exposed enterprise data; requires admin discipline