shouldiuse.io

New check

Comparison

ResDiary vs BookingNinja

ResDiary and BookingNinja both land on Depends.

ResDiary versus BookingNinja
CompareResDiaryBookingNinja
VerdictDependsDepends
Best forIndependent restaurantsIndependent restaurants and cafes
Who it's not forTiny cafés needing only simple bookings . monthly fee outpaces needsMulti-site chains needing enterprise PMS like Mews
PrivacyNo known public vulnerabilities found in the sources reviewed.⁹No known public vulnerabilities found in the sources reviewed.14
Support qualityTrustpilot 2.1/5 across 102 reviewsFamily-run; founder answers users directly
Public sentimentUsers praise the zero-commission move away from pen-and-paper or OpenTable, but Trustpilot's 2.1/5 signals frequent service complaints.³A small review base points to a well-liked, affordable, customizable product with the founder personally answering posts.15
Biggest gotchaTrustpilot 2.1/5 . read support complaints before committing³Commission moved from 0% to 1%; pricing model can shift after you commit

Pick ResDiary when

  • Independent restaurants
  • Multi-venue hospitality groups
  • Switchers escaping commission-based platforms
  • Pen-and-paper converts

When ResDiary is not a fit

  • Tiny cafés needing only simple bookings . monthly fee outpaces needs
  • Buyers demanding published, transparent pricing
  • Anyone prioritising fast support . 2.1/5 Trustpilot
  • Pop-ups and occasional-use venues

Pick BookingNinja when

  • Independent restaurants and cafes
  • Soft play and activity venues
  • UK venues avoiding per-cover commissions
  • Small teams wanting one flat price

When BookingNinja is not a fit

  • Multi-site chains needing enterprise PMS like Mews
  • Venues relying on OpenTable-style diner discovery traffic
  • Teams needing large integration ecosystems
  • Buyers requiring audited enterprise security posture

Sources

  1. ResDiary pricing . zero commission, low monthly feeresdiary.com
    official
  2. ResDiary Pricing - AUD (set-up fee)resdiary.com
    official
  3. Trustpilot . ResDiary 2.1/5, 102 reviewstrustpilot.com
    review
  4. G2 . ResDiary seller rated 4.8g2.com
    review
  5. Reddit . Restaurant managers on ResDiary vs OpenTablereddit.com
    review
  6. Access Group acquires ResDiary (2023)theaccessgroup.com
    news
  7. BookingNinja vs ResDiary comparisonbookingninja.io
    review
  8. Resos . ResDiary alternative and pricing comparisonresos.com
    review
  9. ResDiary product security pageresdiary.com
    security
  10. UpGuard vendor security report . ResDiaryupguard.com
    security
  11. BookingNinja homepagebookingninja.io
    official
  12. BookingNinja Pricingbookingninja.io
    official
  13. BookingNinja All Featuresbookingninja.io
    official
  14. BookingNinja Security pagebookingninja.io
    security
  15. Trustpilot reviews of BookingNinjatrustpilot.com
    review
  16. BookingNinja on Capterracapterra.com
    review