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Should I use ResDiary?

Restaurant reservation and table management system with zero commission on bookings - resdiary.com

Depends. Solid fit for independent restaurants and multi-venue groups that want zero-commission bookings and deep hospitality features. Avoid if you need transparent listed pricing or responsive support — Trustpilot sits at 2.1/5.

Confidence

Medium. Based on ~40 public sources: Trustpilot, G2, Reddit, Capterra, vendor pricing and news pages.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Quote-based, low monthly fee

Monthly subscription

ModelNot disclosed
Monthly fees$129
HardwareNot disclosed
Free tierNo

Best for

  • Independent restaurants
  • Multi-venue hospitality groups
  • Switchers escaping commission-based platforms
  • Pen-and-paper converts

Not for

  • Tiny cafés needing only simple bookings — monthly fee outpaces needs
  • Buyers demanding published, transparent pricing
  • Anyone prioritising fast support — 2.1/5 Trustpilot
  • Pop-ups and occasional-use venues

Gotchas - check before you buy

high

Trustpilot 2.1/5 — read support complaints before committing

medium

Quote-based pricing means a sales call before knowing the real cost

medium

Set-up fee ($129 AUD) charged on top of the monthly subscription

low

Guess: Access Group ownership may push bundling with other hospitality tools

Pros and cons

Pros

  • Zero commission on bookings — flat monthly fee model
  • Rated 4.8/5 on G2 seller profile
  • Integrates with PMS, marketing and loyalty tools (Rezcontrol, Bloomreach, Birdeye)
  • Cross-sell widgets let multi-venue groups cross-promote bookings
  • Backed by The Access Group since 2023 acquisition

Cons

  • Just 2.1/5 on Trustpilot across 102 reviews
  • Quote-based pricing — no public price list
  • One-off set-up fee applies on top of subscription
  • G2 review base is tiny: 5 reviews

Sources & method

Analyzed 9/30/2026 - 10 sources - No known vulnerabilities found in the sources reviewed.

official x2review x5security x2news x1

Key stats

  • Value for money: 4/5

    Rating

  • Quote-based, low monthly fee

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 4/5. Zero commission model undercuts OpenTable-style fees
  • Ease of use. No direct usability evidence in sources
  • Feature depth: 4/5. PMS, marketing, loyalty and cross-sell integrations
  • Support quality: 2/5. Trustpilot 2.1/5 across 102 reviews
  • Security posture: 3/5. Security and GDPR pages; UpGuard-tracked; no findings
  • 4.8/5 G2 seller rating Only 5 product reviews
  • 2.1/5 Trustpilot rating 102 reviews
  • $129 Set-up fee One-off, AUD pricing page
  • 9,000+ Venues using it Reported by partner rezcontrol.com

Pricing

Monthly subscription

Quote-based, low monthly fee

  • Zero commission on bookings
  • One-off set-up fee applies (e.g. $129 AUD)
  • Price varies by venue size and market

Security

No known vulnerabilities found in the sources reviewed.

Companies that use it

  • Steamers Bar and Grill
  • Beastro MCR
  • H&H
  • BossaNova
Full analysis

Based on ~40 public sources: Trustpilot, G2, Reddit, Capterra, vendor pricing and news pages.

Zero-commission booking system with strong features, but quote-based pricing and a rough 2.1/5 Trustpilot. Depends on your needs.

Methodology

Based on ~40 public sources: Trustpilot, G2, Reddit, Capterra, vendor pricing and news pages.

Sources

  1. ResDiary pricing — zero commission, low monthly feeresdiary.com
    official
  2. ResDiary Pricing - AUD (set-up fee)resdiary.com
    official
  3. Trustpilot — ResDiary 2.1/5, 102 reviewstrustpilot.com
    review
  4. G2 — ResDiary seller rated 4.8g2.com
    review
  5. Reddit — Restaurant managers on ResDiary vs OpenTablereddit.com
    review
  6. Access Group acquires ResDiary (2023)theaccessgroup.com
    news
  7. BookingNinja vs ResDiary comparisonbookingninja.io
    review
  8. Resos — ResDiary alternative and pricing comparisonresos.com
    review
  9. ResDiary product security pageresdiary.com
    security
  10. UpGuard vendor security report — ResDiaryupguard.com
    security

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