ResDiary
Depends
Confidence: Medium
Solid fit for independent restaurants and multi-venue groups that want zero-commission bookings and deep hospitality features.
New check
Comparison
ResDiary vs Eat App
ResDiary and Eat App both land on Depends.
Eat App
Depends
Confidence: Medium
Independent restaurants wanting commission-free direct bookings should try it . the free tier makes that low-risk.
| Compare | ResDiary | Eat App |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Independent restaurants | Independent restaurants wanting direct bookings |
| Who it's not for | Tiny cafés needing only simple bookings . monthly fee outpaces needs | Venues needing OpenTable-style diner marketplace reach |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁹ | No known public vulnerabilities found in the sources reviewed.13 |
| Support quality | Trustpilot 2.1/5 across 102 reviews | No evidence found |
| Public sentiment | Users praise the zero-commission move away from pen-and-paper or OpenTable, but Trustpilot's 2.1/5 signals frequent service complaints.³ | No verbatim user reviews were available in the sources reviewed; Eat App appears on major review directories without quoted feedback.14 |
| Biggest gotcha | Trustpilot 2.1/5 . read support complaints before committing³ | No security page means no documented data handling; vet before collecting guest deposits.13 |
Pick ResDiary when
- Independent restaurants
- Multi-venue hospitality groups
- Switchers escaping commission-based platforms
- Pen-and-paper converts
When ResDiary is not a fit
- Tiny cafés needing only simple bookings . monthly fee outpaces needs
- Buyers demanding published, transparent pricing
- Anyone prioritising fast support . 2.1/5 Trustpilot
- Pop-ups and occasional-use venues
Pick Eat App when
- Independent restaurants wanting direct bookings
- Budget-conscious venues
- Owners fighting no-shows with deposits
- Instagram/Google-driven booking flows
When Eat App is not a fit
- Venues needing OpenTable-style diner marketplace reach
- Buyers requiring SOC 2 or vendor security documentation
- Guess: multi-location chains needing deep POS/PMS integrations
- Teams wanting proven user reviews before committing
Sources
official
- ResDiary Pricing - AUD (set-up fee)resdiary.comofficial
- Trustpilot . ResDiary 2.1/5, 102 reviewstrustpilot.comreview
review
review
- Access Group acquires ResDiary (2023)theaccessgroup.comnews
- BookingNinja vs ResDiary comparisonbookingninja.ioreview
review
- ResDiary product security pageresdiary.comsecurity
- UpGuard vendor security report . ResDiaryupguard.comsecurity
- Eat App Pricingrestaurant.eatapp.coofficial
- Eat App Homepagerestaurant.eatapp.coofficial
- Eat App Security Pagerestaurant.eatapp.cosecurity
- Eat App - Capterracapterra.comreview
- Eat App - GetAppgetapp.comreview