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ResDiary vs Resos

ResDiary lands on Depends, and Resos lands on Worth it.

Resos

resos.com

Worth it
Confidence: Medium

A strong fit for independent restaurants, cafés, and pop-ups that want commission-free bookings with a real free plan.

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ResDiary versus Resos
CompareResDiaryResos
VerdictDependsWorth it
Best forIndependent restaurantsIndependent restaurants and cafés
Who it's not forTiny cafés needing only simple bookings . monthly fee outpaces needsLarge multi-location chains needing deep POS/enterprise integrations
PrivacyNo known public vulnerabilities found in the sources reviewed.⁹No known public vulnerabilities found in the sources reviewed.
Support qualityTrustpilot 2.1/5 across 102 reviewsOnly marketing claims; no independent evidence
Public sentimentUsers praise the zero-commission move away from pen-and-paper or OpenTable, but Trustpilot's 2.1/5 signals frequent service complaints.³Users on Trustpilot and Reddit describe Resos as easy to use and a sensible pick for small restaurants.14
Biggest gotchaTrustpilot 2.1/5 . read support complaints before committing³2% transaction fee applies on top of Stripe's card fees for prepaid bookings13

Pick ResDiary when

  • Independent restaurants
  • Multi-venue hospitality groups
  • Switchers escaping commission-based platforms
  • Pen-and-paper converts

When ResDiary is not a fit

  • Tiny cafés needing only simple bookings . monthly fee outpaces needs
  • Buyers demanding published, transparent pricing
  • Anyone prioritising fast support . 2.1/5 Trustpilot
  • Pop-ups and occasional-use venues

Pick Resos when

  • Independent restaurants and cafés
  • Pop-up restaurants
  • Budget-focused owners avoiding per-cover commissions
  • Small teams wanting simple setup

When Resos is not a fit

  • Large multi-location chains needing deep POS/enterprise integrations
  • Restaurants relying on OpenTable/Resy diner networks for demand
  • High-prepaid-volume venues where the 2% fee compounds
  • Buyers requiring a well-funded vendor with enterprise SLAs

Sources

  1. ResDiary pricing . zero commission, low monthly feeresdiary.com
    official
  2. ResDiary Pricing - AUD (set-up fee)resdiary.com
    official
  3. Trustpilot . ResDiary 2.1/5, 102 reviewstrustpilot.com
    review
  4. G2 . ResDiary seller rated 4.8g2.com
    review
  5. Reddit . Restaurant managers on ResDiary vs OpenTablereddit.com
    review
  6. Access Group acquires ResDiary (2023)theaccessgroup.com
    news
  7. BookingNinja vs ResDiary comparisonbookingninja.io
    review
  8. Resos . ResDiary alternative and pricing comparisonresos.com
    review
  9. ResDiary product security pageresdiary.com
    security
  10. UpGuard vendor security report . ResDiaryupguard.com
    security
  11. Resos homepageresos.com
    official
  12. Restaurant Booking System Pricingresos.com
    official
  13. Transaction fees FAQresos.com
    official
  14. Resos Trustpilot reviewstrustpilot.com
    review
  15. Reddit: Deciding on reservation softwarereddit.com
    review
  16. Reddit: Reservation systems . worth it?reddit.com
    review