Royal Mail
Depends
Confidence: Medium
Royal Mail is the sensible default for UK domestic letters and low-volume parcels, especially via Click & Drop.
Comparison
Royal Mail vs Evri
Royal Mail and Evri both land on Depends.
Evri
Depends
Confidence: Medium
Buy for cheap, non-urgent UK parcels where price matters more than certainty.
| Compare | Royal Mail | Evri |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | UK small businesses shipping letters and domestic parcels | Low-value UK parcels |
| Who it's not for | Anyone needing guaranteed international delivery windows | Urgent, time-critical shipments |
| Privacy | 2023 LockBit ransomware attack disrupted services; brand heavily spoofed in phishing; no newer breach findings in reviewed sources.⁶ | No known public vulnerabilities found in the sources reviewed; the bigger risk is criminals impersonating Evri in smishing scams. |
| Support quality | Reddit rants about slow, unhelpful complaint handling | Customers struggle to reach humans; BBC-documented complaints |
| Public sentiment | Opinions split sharply: some App Store users praise the service, while many Reddit and Trustpilot posters report unreliability and frustrating support.¹ | Sentiment is sharply split: massive volumes and low prices, but a long trail of lost parcels, failed deliveries, and unreachable support.12 |
| Biggest gotcha | Never pay 'redelivery fees' via links . Royal Mail itself warns these are scams. | Getting a human on support is genuinely hard; Reddit threads hunt for phone numbers14 |
Pick Royal Mail when
- UK small businesses shipping letters and domestic parcels
- E-commerce sellers using Click & Drop
- Everyday personal post
- Letter-heavy direct mail campaigns
When Royal Mail is not a fit
- Anyone needing guaranteed international delivery windows
- Time-critical or same-day shipments
- High-volume shippers needing multi-carrier redundancy
- Anyone expecting SaaS-style support SLAs . it's a postal service
Pick Evri when
- Low-value UK parcels
- Cost-driven eBay/Vinted sellers
- Non-urgent deliveries
- High-volume business accounts
When Evri is not a fit
- Urgent, time-critical shipments
- High-value or irreplaceable items
- Anyone needing responsive support
- Sellers who can't absorb lost-parcel losses
Sources
- Royal Mail Reviews | Trustpilottrustpilot.comreview
review
- Royal Mail - Ratings & Reviews - App Storeapps.apple.comreview
- Royal Mail Click & Drop Review, Pricing and FAQ3dsellers.comreview
- Cyber Attack on Royal Mail Likely Result of Lockbit Ransomwarecybersecuritytribe.comsecurity
- The RoyalMail Ransomware Sagapwndefend.comsecurity
- TorrentLocker now targets UK with Royal Mail phishingwelivesecurity.comsecurity
- Royal Mail UK 1st and 2nd Class Delivery . Post Officepostoffice.co.ukofficial
- Online Business Account (OBA)royalmail.comofficial
- Royal Mail (@RoyalMail) . Facebookfacebook.comofficial
- Read Customer Service Reviews of www.evri.comtrustpilot.comreview
- Serious question: why is Evri so bad?reddit.comreview
news
- Britain's worst parcel company pays out £100m dividendfinance.yahoo.comnews