Safetrac vs KnowBe4

Safetrac and KnowBe4 both land on Depends.

Safetrac

safetrac.com.au

Analyzed September 24, 2026

Depends

Confidence: Medium

Fit if you're an ASX-listed or regulated AU/NZ organisation needing local compliance courses at scale.

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KnowBe4

knowbe4.com

Analyzed September 29, 2026

Depends

Confidence: Medium

Mid-market and enterprise security teams get the category's deepest, most-proven phishing training platform . if they have admin time and tolerance for negotiated pricing.

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Safetrac versus KnowBe4
Compare	Safetrac	KnowBe4
Verdict	Depends	Depends
Best for	ASX-listed companies	Mid-market IT/security teams
Who it's not for	Buyers who vet vendor ethics . it spied on its own staff	Tiny teams that just need occasional phishing tips . badly overkill
Privacy	Red flag: the compliance vendor covertly recorded its own staff in 2025; Victoria Police investigation reported.^¹	No active breach; several patched CVEs (2020-2024) plus two vendor-disclosed incidents in 2024-25.
Support quality	No support evidence in sources	1.9/5 Trustpilot suggests support gripes
Public sentiment	Public discussion is dominated by the 2025 covert-surveillance scandal; ratings are decent (G2 ~4.3/5) but product-review volume is thin.^⁴	Reviews praise the training content and category leadership, while a vocal minority of MSPs and sysadmins complain about complexity and switch to alternatives.¹²
Biggest gotcha	Vendor under police investigation for covertly recording employees . expect procurement and PR scrutiny^³	Pricing is not public; expect per-seat annual quotes and negotiation¹⁶

Pick Safetrac when

ASX-listed companies
AU/NZ regulated industries
Financial services firms
Large workforces needing annual compliance refreshers

When Safetrac is not a fit

Buyers who vet vendor ethics . it spied on its own staff
Small teams; enterprise compliance training is overkill
Privacy-sensitive workplaces: legal, health, HR
Anyone needing transparent published pricing

Pick KnowBe4 when

Mid-market IT/security teams
Compliance-heavy industries (healthcare, finance)
Enterprises running phishing simulations at scale
MSPs managing multiple client tenants

When KnowBe4 is not a fit

Tiny teams that just need occasional phishing tips . badly overkill
Buyers who want transparent public pricing before talking to sales
Orgs with no dedicated admin to own the program
Anyone wanting plug-and-play without running ongoing campaigns

Sources

Company turned laptops into covert recording devices to monitor WFH (AFR)afr.com
news
Safetrac turned staff laptops into covert recording devices (Reddit r/auslaw)reddit.com
review
Training firm under investigation over covert laptop surveillance (ChannelNews)channelnews.com.au
news
Safetrac Compliance Platform alternatives (G2)g2.com
review
Safetrac Software Reviews (Capterra)capterra.com
review
Safetrac employee reviews (Glassdoor)glassdoor.com.au
review
Case Study: NZ Defence Force (Safetrac)safetrac.com.au
official
Pepper Money compliance case study (Safetrac)linkedin.com
official
Top 10 Compliance Training Providers In Australia For 2026 (Sentrient)sentrient.com.au
review
Safetrac pricing and demo info (SoftwareFinder)softwarefinder.com
review
KnowBe4 homepageknowbe4.com
official
G2 reviews . KnowBe4 Security Awareness Trainingg2.com
review
Trustpilot reviews . knowbe4.comtrustpilot.com
review
Is KnowBe4 Worth It in 2026? Inside the 1.9-Star Trustpilot Ratingkindssecurity.com
review
KnowBe4 Security Awareness Training Pricingknowbe4.com
official
KnowBe4 Pricing 2026: Plans, Costs & Negotiated Ratescheckthat.ai
review