shouldiuse.io

Comparison

Safetrac vs KnowBe4

Safetrac and KnowBe4 both land on Depends.

Safetrac versus KnowBe4
CompareSafetracKnowBe4
VerdictDependsDepends
Best forASX-listed companiesCompliance-heavy industries (finance, healthcare)
Who it's not forBuyers who vet vendor ethics . it spied on its own staffSmall teams . per-user pricing and admin overhead dwarf the value
PrivacyRed flag: the compliance vendor covertly recorded its own staff in 2025; Victoria Police investigation reported.¹No confirmed customer-platform breach found; several product CVEs and two disclosed incidents (2024 insider hire, 2025 data release).
Support qualityNo support evidence in sources1.9/5 Trustpilot per third-party analysis
Public sentimentPublic discussion is dominated by the 2025 covert-surveillance scandal; ratings are decent (G2 ~4.3/5) but product-review volume is thin.⁴G2 reviewers are broadly positive, but r/sysadmin and r/msp threads show growing gripes about pricing, support, and switching to alternatives.11
Biggest gotchaVendor under police investigation for covertly recording employees . expect procurement and PR scrutiny³1.9/5 Trustpilot across 39 reviews . read recent ones before multi-year commitments13

Pick Safetrac when

  • ASX-listed companies
  • AU/NZ regulated industries
  • Financial services firms
  • Large workforces needing annual compliance refreshers

When Safetrac is not a fit

  • Buyers who vet vendor ethics . it spied on its own staff
  • Small teams; enterprise compliance training is overkill
  • Privacy-sensitive workplaces: legal, health, HR
  • Anyone needing transparent published pricing

Pick KnowBe4 when

  • Compliance-heavy industries (finance, healthcare)
  • Mid-size to enterprise IT teams
  • Orgs running ongoing phishing simulations

When KnowBe4 is not a fit

  • Small teams . per-user pricing and admin overhead dwarf the value
  • Buyers who need transparent, self-serve list pricing
  • Orgs with no staff to run and manage campaigns ongoing
  • Anyone wanting simple one-off training, not a platform

Sources

  1. Company turned laptops into covert recording devices to monitor WFH (AFR)afr.com
    news
  2. Safetrac turned staff laptops into covert recording devices (Reddit r/auslaw)reddit.com
    review
  3. Training firm under investigation over covert laptop surveillance (ChannelNews)channelnews.com.au
    news
  4. Safetrac Compliance Platform alternatives (G2)g2.com
    review
  5. Safetrac Software Reviews (Capterra)capterra.com
    review
  6. Safetrac employee reviews (Glassdoor)glassdoor.com.au
    review
  7. Case Study: NZ Defence Force (Safetrac)safetrac.com.au
    official
  8. Pepper Money compliance case study (Safetrac)linkedin.com
    official
  9. Top 10 Compliance Training Providers In Australia For 2026 (Sentrient)sentrient.com.au
    review
  10. Safetrac pricing and demo info (SoftwareFinder)softwarefinder.com
    review
  11. KnowBe4 Security Awareness Training Reviews . G2g2.com
    review
  12. KnowBe4 Customer Reviews . Trustpilottrustpilot.com
    review
  13. Is KnowBe4 Worth It in 2026? Inside the 1.9-Star Trustpilot Ratingkindssecurity.com
    review
  14. KnowBe4 Software Pricing & Plans . Vendrvendr.com
    news
  15. KnowBe4 scales to 22 Billion Events . AWS Case Studyaws.amazon.com
    official
  16. KnowBe4 Homepageknowbe4.com
    official