Service Fusion
Depends
Confidence: Medium
Buy if you run a growing HVAC, plumbing, or electrical crew and want scheduling, invoicing, and payments in one place.
Comparison
Service Fusion vs ServiceTitan
Service Fusion and ServiceTitan both land on Depends.
ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
| Compare | Service Fusion | ServiceTitan |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Growing HVAC, plumbing, electrical contractors | Mid-size and large HVAC, plumbing, electrical contractors |
| Who it's not for | Solo techs and one-truck shops . $259/mo is overkill | Solo operators and one-truck shops |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁹ | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code. |
| Support quality | No clear evidence in sources reviewed | Reviews cite slow, unresponsive support |
| Public sentiment | Ratings average 4.1-4.3 across G2 and Capterra, with users liking the feature breadth but some contractors on Reddit expressing frustration.² | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.14 |
| Biggest gotcha | Entry tier starts at $259/mo . confirm exactly what's included before committing³ | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.16 |
Pick Service Fusion when
- Growing HVAC, plumbing, electrical contractors
- Multi-tech shops wanting one system
- Flat-rate pricing shops
- Teams wanting built-in homeowner financing
When Service Fusion is not a fit
- Solo techs and one-truck shops . $259/mo is overkill
- Tiny teams; a scheduler plus spreadsheet works fine
- Buyers ranking ease of use first . Jobber wins that
- Enterprises needing documented security posture upfront
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Sources
- Service Fusion Pricingservicefusion.comofficial
review
- Service Fusion - Capterra Canadacapterra.careview
- Honest Service Fusion Review - Connecteamconnecteam.comreview
- Jobber vs Service Fusion - fieldservicesoftware.iofieldservicesoftware.ioreview
review
- Experiences with Service Fusion - r/HVACreddit.comreview
- Service Fusion Security pageservicefusion.comsecurity
- Service Fusion collects $10m Series Afintech.globalnews
- How Air Doctors 6x'd Revenueservicefusion.comofficial
- Acorn Homeowner Financingservicefusion.comofficial
- ServiceTitan Trustpilot Reviewstrustpilot.comreview