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Sesame (Sesamecare) vs Zocdoc

Sesame (Sesamecare) and Zocdoc both land on Depends.

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Sesame (Sesamecare) versus Zocdoc
CompareSesame (Sesamecare)Zocdoc
VerdictDependsDepends
Best forUninsured or cash-pay patientsUrban practices with open capacity
Who it's not forAnyone needing ongoing, coordinated chronic careCash-only or self-pay clinics
PrivacyNo public vulnerabilities for the core product; one CVE is listed for Sesame's open-source redlock npm package, and no public security page was found.11Two past incidents . a 2015 breach and a 2021 programming error exposing patient data; no public security page found.
Support qualityRepeated Reddit 'worst experience' and 'stay away' threadsProviders describe fee disputes and quitting
Public sentimentPolarized: cheap visits and the app get high marks, but multiple recent Reddit threads report bad service, support, and trust issues.⁴Sentiment splits by side . patients rate booking highly on Trustpilot, while many providers report fees exceeding new-patient revenue.
Biggest gotcha2025-26 Reddit threads call it a scam or worst-ever experience . read recent reviews before booking⁴You pay per booked appointment; cancellation and no-show rules determine what you actually keep

Pick Sesame (Sesamecare) when

  • Uninsured or cash-pay patients
  • One-off needs: refills, labs, quick visits
  • Costco members
  • Budget weight-loss/GLP-1 seekers

When Sesame (Sesamecare) is not a fit

  • Anyone needing ongoing, coordinated chronic care
  • Insured patients . your network doctor is the better fit
  • Anyone who cannot tolerate support failures or billing disputes
  • Employers buying health benefits . this is consumer cash-pay

Pick Zocdoc when

  • Urban practices with open capacity
  • New practices building patient volume
  • Dental, derm, urgent care verticals
  • Patients in metros comparing in-network doctors

When Zocdoc is not a fit

  • Cash-only or self-pay clinics
  • Solo mental-health providers
  • Guess: rural practices with thin local patient demand
  • Guess: practices wanting to own their booking funnel and patient data

Sources

  1. Sesame | The Way Health Care Should Besesamecare.com
    official
  2. Sesame: Telehealth Care & More - App Storeapps.apple.com
    review
  3. Sesame Reviews | Trustpilottrustpilot.com
    review
  4. Stay away from Sesame Care : r/telehealthreddit.com
    review
  5. Sesame (sesamecare.com) Is A Scam. Avoid. : r/telehealthreddit.com
    review
  6. The worst experience ever using Sesame : r/telehealthreddit.com
    review
  7. Costco Sesame Telehealth Appointments for $29reddit.com
    review
  8. Sesame GLP-1 Review . Pricing, Medications & Moreglp1clinics.org
    review
  9. Sesame Available via LillyDirect Platformfinance.yahoo.com
    news
  10. This Entrepreneur Wants to Help the Uninsuredentrepreneur.com
    news
  11. CVE-2026-2950 - TuxCare Vulnerabilities (@sesamecare-oss/redlock)tuxcare.com
    security
  12. Sesame Care - GV Case Studygv.com
    news
  13. Zocdoc homepagezocdoc.com
    official
  14. Zocdoc vs Solutionreach . RFP.wikirfp.wiki
    review
  15. Zocdoc's price change has doctors concerned . CNBCcnbc.com
    news
  16. 6 months using ZocDoc . r/therapistsreddit.com
    review