Simpro
Depends
Confidence: Medium
Buy if you run a mid-size trade business (plumbing, electrical, fire & security) needing quoting, scheduling, and invoicing in one system.
Comparison
Simpro vs ServiceTitan
Simpro and ServiceTitan both land on Depends.
ServiceTitan
Depends
Confidence: High
Buy if you're a mid-size or large HVAC, plumbing, or electrical contractor with admin staff and real budget.
| Compare | Simpro | ServiceTitan |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size trade contractors (10+ techs) | Mid-size and large HVAC, plumbing, electrical contractors |
| Who it's not for | Solo tradies or 1-2 van operators | Solo operators and one-truck shops |
| Privacy | No known public vulnerabilities found in the sources reviewed.10 | Enterprise security program exists, but a Feb 2026 incident was disclosed and its npm packages were flagged for embedded malicious code. |
| Support quality | No support ratings in sources | Reviews cite slow, unresponsive support |
| Public sentiment | Users rate Simpro 4.4/5 on G2 (821 reviews) and 4.0/5 on Capterra, with trade users reporting few problems. | Users praise the depth and business results but frequently complain about price, opaque quoting, and support.14 |
| Biggest gotcha | Pricing is not published . expect a sales-led quote; get full totals in the demo⁴ | Users report ServiceTitan charges different customers different prices; negotiate hard and get everything in writing.16 |
Pick Simpro when
- Mid-size trade contractors (10+ techs)
- Fire & security firms
- Plumbing, HVAC, electrical crews
- Teams wanting quoting-to-invoice in one system
When Simpro is not a fit
- Solo tradies or 1-2 van operators
- Small teams wanting simple scheduling at transparent prices
- Office-only businesses with no field staff
- Buyers who refuse sales-led pricing calls
Pick ServiceTitan when
- Mid-size and large HVAC, plumbing, electrical contractors
- Multi-truck fleets needing dispatch and reporting
- Companies selling financing and memberships
- Contractors with admin staff to run the system
When ServiceTitan is not a fit
- Solo operators and one-truck shops
- Budget-constrained small businesses
- Teams wanting transparent, published pricing
- Anyone without staff to administer a heavy CRM
Sources
review
- Simpro Reviews . Capterracapterra.comreview
- Simpro . official sitesimprogroup.comofficial
- Simpro Pricingsimprogroup.comofficial
- Simpro Software Pricing Plans & Historypricingsaas.comreview
- Simpro Funding, Investors & Competitorsmultiples.vcnews
news
- simPRO Profile and History (founded 2002)datanyze.comnews
- simPRO software . Reddit r/refrigerationreddit.comreview
- Simpro security pagesimprogroup.comsecurity
- Simpro developer API docsdeveloper.simprogroup.comofficial
- Simpro (@SimproSoftware) Facebookfacebook.comreview
- ServiceTitan Trustpilot Reviewstrustpilot.comreview
review