Syncro
Depends
Confidence: Medium
Buy if you're a small-to-mid MSP wanting RMM, PSA, and billing unified at sharp per-user pricing.
Comparison
Syncro vs Atera
Syncro and Atera both land on Depends.
Atera
Depends
Confidence: Medium
Atera fits MSPs and lean internal IT teams that want RMM, PSA, and AI in one per-technician subscription.
| Compare | Syncro | Atera |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small-to-mid MSPs | MSPs managing many client endpoints |
| Who it's not for | Enterprise MSPs needing deep PSA . HaloPSA/ConnectWise fit better | One-person IT with a few dozen machines . simpler, cheaper RMMs exist |
| Privacy | No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on.11 | Two critical 2023 zero-days in Windows installers; agent widely abused by threat actors; no recent product breaches found. |
| Support quality | Long-time users report responsive, helpful support | Evidence mixed and truncated; unclear |
| Public sentiment | Long-time users praise Syncro's billing, reliability, and sharp pricing, while critics call the PSA shallow and report scaling issues.¹ | Users praise the all-in-one breadth, but recent Reddit sentiment criticizes the AI-heavy product direction and pricing changes. |
| Biggest gotcha | Per-user pricing climbs fast as technician headcount grows; analysts report hidden costs⁸ | AI Copilot was bundled into plans by pricing update; users call the per-tech increase sizable. |
Pick Syncro when
- Small-to-mid MSPs
- Budget-conscious teams wanting RMM+PSA unified
- Per-client billing and invoicing automation
- New MSPs building a first stack
When Syncro is not a fit
- Enterprise MSPs needing deep PSA . HaloPSA/ConnectWise fit better
- In-house IT teams wanting lightweight RMM only
- Buyers needing published vendor security transparency
- Anyone allergic to per-user pricing scaling with headcount
Pick Atera when
- MSPs managing many client endpoints
- Small internal IT teams (1-10 techs)
- Teams wanting RMM+PSA+remote access combined
- IT shops piloting agentic AI
When Atera is not a fit
- One-person IT with a few dozen machines . simpler, cheaper RMMs exist
- Teams needing deep enterprise ITSM (ServiceNow-class process)
- Buyers who refuse AI features bundled into pricing
- Security-strict orgs uneasy about agent abuse history
Sources
review
review
- Move Back to Syncro? - Redditreddit.comreview
- Syncro Reviews, Pros & Cons - Glassdoorglassdoor.comreview
- SuperOps vs Syncro: Which One Should You Choose?superops.comreview
news
news
- Syncro Pricing Announcement - Syncro Communitycommunity.syncromsp.comofficial
- New MuddyWater Threat: Old Kitten; New Tricksdeepinstinct.comsecurity
- RMM Tools Being Abused - ASEC AhnLabasec.ahnlab.comsecurity
news
- Syncro - Mainsail Partners Portfoliomainsailpartners.comofficial