VERDICT
Should I use Syncro?
(none) - syncro.com
Depends. Buy if you're a small-to-mid MSP wanting RMM, PSA, and billing unified at sharp per-user pricing. Skip if you need deep PSA, large-scale performance, or a lightweight RMM-only tool.
Confidence
Medium. Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.
Ratings
Pricing
$129/user/mo (2026)
Core
ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Teamnot listed in sources
Best for
- Small-to-mid MSPs
- Budget-conscious teams wanting RMM+PSA unified
- Per-client billing and invoicing automation
- New MSPs building a first stack
Not for
- Enterprise MSPs needing deep PSA — HaloPSA/ConnectWise fit better
- In-house IT teams wanting lightweight RMM only
- Buyers needing published vendor security transparency
- Anyone allergic to per-user pricing scaling with headcount
Gotchas - check before you buy
medium
Per-user pricing climbs fast as technician headcount grows; analysts report hidden costs
medium
Syncro has raised prices before; community pushback followed pricing announcements
medium
RMM+PSA bundling creates lock-in; leaving means migrating tickets, billing, and agents
Pros and cons
Pros
- Unified RMM, PSA, and billing in one platform
- Pricing described as very sharp versus rivals
- Billing and invoicing automation draws strong user praise
- Switchers from Ninja say Syncro better in most areas
- Long-time users report reliability and good support
Cons
- PSA described as shallow by a competitor comparison
- Users still report scaling issues
- Hidden costs reported beyond per-user pricing
- Some long-term users left for rivals
- Only 48% of employees would recommend working there
Sources & method
official x2review x7security x3news x3
- RMM abuse by threat actors, Researchers list Syncro among RMM tools used by threat actors, including MuddyWater campaigns; guidance recommends IP-restricting Syncro access.
- Unconfirmed community breach thread, A Reddit thread titled 'Syncro Security Issue/Breach (?)' discusses a possible incident; unconfirmed and no vendor statement appears in reviewed sources.
Key stats
Value for money: 4/5
Rating
$129/user/mo (2026)
Starting price
15
Sources
Analyzed
- Value for money: 4/5. Pricing called sharp; hidden-cost complaints exist
- Ease of use. No direct usability evidence found
- Feature depth: 3/5. Unified stack praised; PSA called shallow
- Support quality: 4/5. Long-time users report responsive, helpful support
- Security posture: 3/5. Security partnerships, but RMM abused by attackers
- 554 G2 reviews filterable by company size
- $129/mo Core plan per user, 2026 pricing
- 48% Employee recommendation Glassdoor
- PE-backed Backing Mainsail Partners portfolio
Pricing
Core
$129/user/mo (2026)
- Unified RMM + PSA
- Per-user/month billing
Team
not listed in sources
- Combined plan aimed at larger teams
Security
No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on syncro.com.
- RMM abuse by threat actorsResearchers list Syncro among RMM tools used by threat actors, including MuddyWater campaigns; guidance recommends IP-restricting Syncro access.11
- Unconfirmed community breach threadA Reddit thread titled 'Syncro Security Issue/Breach (?)' discusses a possible incident; unconfirmed and no vendor statement appears in reviewed sources.13
What users say
Long-time users praise Syncro's billing, reliability, and sharp pricing, while critics call the PSA shallow and report scaling issues.
“I love syncro billing.”
“It's always been reliable”
“Syncro has very sharp pricing”
Alternatives
Compare Syncro with each alternative.
Atera
Strong G2 momentum alternative for IT teams
Syncro vs AteraNinjaOne
Lighter RMM-first option many switchers choose
Syncro vs NinjaOneSuperOps
Modern per-user RMM+PSA marketed against Syncro
Syncro vs SuperOps
Gorelo
Lightweight alternative; one MSP saved 8 hours weekly
Syncro vs Gorelo
Companies that use it
- Octopi Managed Services
Full analysis
Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.
Sharp-priced all-in-one RMM+PSA for small/mid MSPs; shallow PSA, per-user cost creep, and scaling complaints are the catches.
Methodology
Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.
Sources
- review
- review
- review
- Move Back to Syncro? - Redditreddit.comreview
- review
- Syncro Reviews, Pros & Cons - Glassdoorglassdoor.comreview
- SuperOps vs Syncro: Which One Should You Choose?superops.comreview
- news
- news
- Syncro Pricing Announcement - Syncro Communitycommunity.syncromsp.comofficial
- New MuddyWater Threat: Old Kitten; New Tricksdeepinstinct.comsecurity
- RMM Tools Being Abused - ASEC AhnLabasec.ahnlab.comsecurity
- security
- news
- Syncro - Mainsail Partners Portfoliomainsailpartners.comofficial
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