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Syncro Review

Depends

Should I use Syncro?

(none) - syncro.com

· 1 month ago

Buy if you're a small-to-mid MSP wanting RMM, PSA, and billing unified at sharp per-user pricing. Skip if you need deep PSA, large-scale performance, or a lightweight RMM-only tool.

Confidence

Medium. Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence found
  • Feature depth
  • Support quality
  • Security posture

Pricing

$129/user/mo (2026)

Core

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Teamnot listed in sources

Best for

  • Small-to-mid MSPs
  • Budget-conscious teams wanting RMM+PSA unified
  • Per-client billing and invoicing automation
  • New MSPs building a first stack

Not for

  • Enterprise MSPs needing deep PSA — HaloPSA/ConnectWise fit better
  • In-house IT teams wanting lightweight RMM only
  • Buyers needing published vendor security transparency
  • Anyone allergic to per-user pricing scaling with headcount

Gotchas - check before you buy

medium

Per-user pricing climbs fast as technician headcount grows; analysts report hidden costs

medium

Syncro has raised prices before; community pushback followed pricing announcements

medium

RMM+PSA bundling creates lock-in; leaving means migrating tickets, billing, and agents

Pros and cons

Pros

  • Unified RMM, PSA, and billing in one platform
  • Pricing described as very sharp versus rivals
  • Billing and invoicing automation draws strong user praise
  • Switchers from Ninja say Syncro better in most areas
  • Long-time users report reliability and good support

Cons

  • PSA described as shallow by a competitor comparison
  • Users still report scaling issues
  • Hidden costs reported beyond per-user pricing
  • Some long-term users left for rivals
  • Only 48% of employees would recommend working there

Sources & method

- 15 sources - No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on syncro.com.

official x2review x7security x3news x3
  • RMM abuse by threat actors, Researchers list Syncro among RMM tools used by threat actors, including MuddyWater campaigns; guidance recommends IP-restricting Syncro access.
  • Unconfirmed community breach thread, A Reddit thread titled 'Syncro Security Issue/Breach (?)' discusses a possible incident; unconfirmed and no vendor statement appears in reviewed sources.

Key stats

  • Value for money: 4/5

    Rating

  • $129/user/mo (2026)

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 4/5. Pricing called sharp; hidden-cost complaints exist
  • Ease of use. No direct usability evidence found
  • Feature depth: 3/5. Unified stack praised; PSA called shallow
  • Support quality: 4/5. Long-time users report responsive, helpful support
  • Security posture: 3/5. Security partnerships, but RMM abused by attackers
  • 554 G2 reviews filterable by company size
  • $129/mo Core plan per user, 2026 pricing
  • 48% Employee recommendation Glassdoor
  • PE-backed Backing Mainsail Partners portfolio

Pricing

Core

$129/user/mo (2026)

  • Unified RMM + PSA
  • Per-user/month billing

Team

not listed in sources

  • Combined plan aimed at larger teams

Security

No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on syncro.com.

  • RMM abuse by threat actorsResearchers list Syncro among RMM tools used by threat actors, including MuddyWater campaigns; guidance recommends IP-restricting Syncro access.11
  • Unconfirmed community breach threadA Reddit thread titled 'Syncro Security Issue/Breach (?)' discusses a possible incident; unconfirmed and no vendor statement appears in reviewed sources.13

What users say

Long-time users praise Syncro's billing, reliability, and sharp pricing, while critics call the PSA shallow and report scaling issues.

“I love syncro billing.”
Reddit, r/syncro
“It's always been reliable”
Reddit, r/msp
“Syncro has very sharp pricing”
Reddit, r/msp

Companies that use it

  • Octopi Managed Services
Full analysis

Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.

Sharp-priced all-in-one RMM+PSA for small/mid MSPs; shallow PSA, per-user cost creep, and scaling complaints are the catches.

Methodology

Based on ~40 public sources; many review snippets were truncated, so exact ratings beyond review counts were unavailable.

Read how a report is made.

Sources

  1. Syncro Reviews 2026: Details, Pricing, & Features - G2g2.com
    review
  2. How is Syncro in 2025 for a new MSP? - Redditreddit.com
    review
  3. Considering going from Ninja to Syncro - Redditreddit.com
    review
  4. Move Back to Syncro? - Redditreddit.com
    review
  5. IMO Syncro is about to lose market share to Ninja - Redditreddit.com
    review
  6. Syncro Reviews, Pros & Cons - Glassdoorglassdoor.com
    review
  7. SuperOps vs Syncro: Which One Should You Choose?superops.com
    review
  8. SyncroMSP Pricing 2026: Core vs Team Plans & Hidden Costssuperops.com
    news
  9. Syncro pricing 2026: Core vs Team plans and real MSP costseesel.ai
    news
  10. Syncro Pricing Announcement - Syncro Communitycommunity.syncromsp.com
    official
  11. New MuddyWater Threat: Old Kitten; New Tricksdeepinstinct.com
    security
  12. RMM Tools Being Abused - ASEC AhnLabasec.ahnlab.com
    security
  13. Syncro Security Issue/Breach (?) - Redditreddit.com
    security
  14. Syncro and ThreatDown Partner to Simplify Security for MSPsthreatdown.com
    news
  15. Syncro - Mainsail Partners Portfoliomainsailpartners.com
    official

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