Syncro
Depends
Confidence: Medium
Buy if you're a small-to-mid MSP wanting RMM, PSA, and billing unified at sharp per-user pricing.
New check
Comparison
Syncro vs Gorelo
Syncro and Gorelo both land on Depends.
Gorelo
Depends
Confidence: Medium
Buy if you're a solo or small MSP wanting one flat-priced tool for ticketing, RMM, and billing.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small-to-mid MSPs | Solo and small MSPs |
| Who it's not for | Enterprise MSPs needing deep PSA . HaloPSA/ConnectWise fit better | MSPs needing rich third-party integrations |
| Privacy | No confirmed breaches or CVEs found in reviewed sources; researchers note Syncro's RMM has been abused by threat actors, an unconfirmed community incident thread exists, and no security page was found on.11 | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Long-time users report responsive, helpful support | Founder answers users directly; active Discord. |
| Public sentiment | Long-time users praise Syncro's billing, reliability, and sharp pricing, while critics call the PSA shallow and report scaling issues.¹ | r/msp users consistently praise Gorelo as a refreshingly good all-in-one while acknowledging it is newer than incumbents. |
| Biggest gotcha | Per-user pricing climbs fast as technician headcount grows; analysts report hidden costs⁸ | $99 per tech per month billed yearly; no cheaper or monthly entry tier advertised. |
Pick Syncro when
- Small-to-mid MSPs
- Budget-conscious teams wanting RMM+PSA unified
- Per-client billing and invoicing automation
- New MSPs building a first stack
When Syncro is not a fit
- Enterprise MSPs needing deep PSA . HaloPSA/ConnectWise fit better
- In-house IT teams wanting lightweight RMM only
- Buyers needing published vendor security transparency
- Anyone allergic to per-user pricing scaling with headcount
Pick Gorelo when
- Solo and small MSPs
- Teams ditching multi-tool stacks
- Flat per-tech pricing fans
- Syncro and Halo switchers
When Gorelo is not a fit
- MSPs needing rich third-party integrations
- Buyers wanting a proven multi-year vendor
- Teams needing only ticketing or only RMM
- Anyone requiring SOC 2 Type II today
Sources
review
review
- Move Back to Syncro? - Redditreddit.comreview
- Syncro Reviews, Pros & Cons - Glassdoorglassdoor.comreview
- SuperOps vs Syncro: Which One Should You Choose?superops.comreview
news
news
- Syncro Pricing Announcement - Syncro Communitycommunity.syncromsp.comofficial
- New MuddyWater Threat: Old Kitten; New Tricksdeepinstinct.comsecurity
- RMM Tools Being Abused - ASEC AhnLabasec.ahnlab.comsecurity
news
- Syncro - Mainsail Partners Portfoliomainsailpartners.comofficial
- Gorelo homepagegorelo.ioofficial