Syncro
Depends
Confidence: Medium
Buy if you're a small-to-mid MSP wanting RMM, PSA, patching, and billing in one flat per-technician platform.
Comparison
Syncro vs Atera
Syncro and Atera both land on Depends.
Atera
Depends
Confidence: Medium
Atera fits MSPs and lean internal IT teams that want RMM, PSA, and AI in one per-technician subscription.
| Compare | Syncro | Atera |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small-to-mid MSPs | MSPs managing many client endpoints |
| Who it's not for | One-person shops needing only ticketing and remote access | One-person IT with a few dozen machines . simpler, cheaper RMMs exist |
| Privacy | No CVEs for the MSP platform in these sources, but its remote admin tool was abused by the Iran-backed MuddyWater group.⁹ | Two critical 2023 zero-days in Windows installers; agent widely abused by threat actors; no recent product breaches found. |
| Support quality | Mixed: reviews praise support, Reddit calls it nightmare | Evidence mixed and truncated; unclear |
| Public sentiment | Polarized: 4.6/5 on G2, but r/msp threads loudly cite price hikes, support struggles, and departures.¹ | Users praise the all-in-one breadth, but recent Reddit sentiment criticizes the AI-heavy product direction and pricing changes. |
| Biggest gotcha | RMM admin tools are attack targets: MuddyWater abused Syncro's tool; enforce MFA and access restrictions.⁹ | AI Copilot was bundled into plans by pricing update; users call the per-tech increase sizable. |
Pick Syncro when
- Small-to-mid MSPs
- IT departments wanting one console
- Microsoft 365-heavy environments
- Teams wanting predictable per-tech billing
When Syncro is not a fit
- One-person shops needing only ticketing and remote access
- Enterprises needing deep, mature PSA workflows
- Teams with no admin capacity for an RMM/PSA platform
- Buyers burned by recurring price hikes
Pick Atera when
- MSPs managing many client endpoints
- Small internal IT teams (1-10 techs)
- Teams wanting RMM+PSA+remote access combined
- IT shops piloting agentic AI
When Atera is not a fit
- One-person IT with a few dozen machines . simpler, cheaper RMMs exist
- Teams needing deep enterprise ITSM (ServiceNow-class process)
- Buyers who refuse AI features bundled into pricing
- Security-strict orgs uneasy about agent abuse history
Sources
review
review
- Syncro Cost & Reviews (Capterra)capterra.com.aureview
- Why I left Syncro RMM/PSA (Reddit r/msp)reddit.comreview
review
- Syncro Pricing Announcement (official community)community.syncromsp.comofficial
- RMM and PSA Pricing for MSPs (official)syncrosecure.comofficial
review
- MuddyWater campaign uses Syncro's admin tool (Dark Reading)darkreading.comsecurity
news
- Syncro . Mainsail Partners portfoliomainsailpartners.comnews
review
- Atera Reviews on Capterracapterra.comreview